Cocoa Boutique Hotel

The staff was excellent. I felt the price for the place was high in comparison to some other places in Mombasa. The room was smaller than expected. I enjoyed the pool, and food was good.

All the facilities are old and lack of maintenance. Dining choice is very basic and many flies in the dining area. Overpriced compared with its condition.

OK

I love a good boutique hotel and this one did not disappoint. The service was excellent and the accommodations were luxurious. I witnessed some of the most amazing sunrises from my King Suite balcony and was killed to sleep every night by the sounds of the Indian Ocean. The meals were excellent and some of the best food I had while in Kenya. I can’t wait to return after the renovations are all complete

Incredibly pleasant and helpful staff. Great location with incredible views. Ability to take stroll along early mornings or evenings. Indian Ocean few feets away, so calming and constantly at your service providing the perfect cool down. Beautifully maintained public pool for your use.

This is an older property, so there are some things that are not perfect. I would stay here again with no hesitation and actually would prefer this over a fancy hotel any day because I like the peace and quiet. We stayed Sunday, Monday and Tuesday nights. There was no crowd and no loud music. Again, perfect for me. The entire area was clean and safe. Parking was secure. The place is well off the main roads, so there is zero noise from traffic and the only foot traffic is on the beach. Very safe. This hotel is pretty far away from the other hotels, so the beach area was always quiet. The people who sell things are all around the other hotels. Walking distance if you want to see it, but we didnt have to deal with them non-stop, so we were able to relax. A/c was good, but we left the windows open and were very comfortable day and night (Early March). Maybe it was just the time of year, but we didnt see 1 mosquito. No screens on the windows and our bed didnt have a mosquito net....but we didnt need them either. We were on the top floor, beach side. Wifi was enough to check email, but not good enough for social media or streaming. Buy a mobile data package if you need it. SafariCom worked well for us. The hotel food was good and the staff was great. Zero complaints. Roberto's Italian restaurant is a must and is only a couple minutes away by car.

1 / 5 Check in is 12 pm, and we have been waiting past 3 pm and our rooms still aren’t ready. The hotel is big or busy at all so there’s no excuse why there are guests still waiting. I’m addition, reception was bad at providing updates or compensating for wasting our time sitting around. If you can’t get the simple things right it’s just downhill spiral from there for the rest of the experience. This is just the day 0, I’m sure more issues will arise over the next few days. 1 star. Do no recommended. Never coming back.

The breakfast and dinner was 45 minutes late and the receptionist was rude and didn’t want to give us discount due to the fact we missed breakfast because of the delay of the breakfast

Vi kjøpte oss en uke på et 4.5 stjernes hotell og forventet oss en uke med høy standar, her betalte vi en del mer for å få dette. Hotellet er overhode ikke et luksus hotell. Om 3 stjerner så er jeg snill. Rom 1: skittent og ødelagt møbler, ingen terrasse og klagde på dette. Fikk nytt rom med oppgradering, hjalp veldig på at terrasse var inklusivt, fortsatt slitent og dager uten varmt vann. Seng: ekstrem harde. + meget god renhold service med skifte av håndkle og i stand gjørende av rom både morgen og kveld, meget bra:-) Resepsjon : meget hyggelig og bra service. Svømmebasseng : ålreit område og rent vann, leite etter madrasser og håndkle for å legge seg på sol seng burde en ikke trenge. Resturant : noen middager var uspiselige, andre var himmelsk, de 2 middagene som var uspiselige var så dårlig at lammekjøtt var seigt, trevlete og ille, fikk noen kyllingretter som var fantastiske. Servering personal: ei som gjorde oppholdet som et eventyr og var på jobb kveld/dag for så å ha fri et døgn. Det andre døgnet var helt tragisk i forhold til ei som bare var til stede og ga faen i jobben. Servering ved bassenget var kun hun som gjorde oppholde som et eventyr som gjorde. Hotel eier: hyggelig fyr, som har tatt over hotellet for noen uker siden, fikk en hyggelig prat og jeg tror virkelig at over noen måneder er det store forandringer og et bedre sted å bo sånn miljø/service Anbefaler de å senke prisen til 3 stjerner pris i området så en får riktig hotell til rett pris