CityBlue Creekside Hotel & Suites ★★★★

"Hello , when you will return my over charged $ 1500? My friend and I stayed at City Blue Hotel Mombasa, Kenya on December 25, 2025. The next morning when we checked out, a staff member named Cynthia made a huge mistake with the billing—she charged my credit card 1,500 US dollars incorrectly, even though my actual total cost was only 5150 Kenya shillings. The hotel team apologized right away and promised the overcharged amount would be refunded to me by the Tuesday. But that promise turned out to be empty. I’ve waited for a full month, sending repeated emails and asking local friends to call the hotel to follow up. Yet, there’s been absolutely no response from them—no updates, no explanation, nothing. It’s incredibly frustrating to be left hanging like this over such a clear billing error. I just want the money that’s rightfully mine back, and it’s disappointing that the hotel isn’t honoring their refund promise or even communicating with me. What is the attitude of the hotel's senior management regarding this billing error? I want to receive my refund as soon as possible."

PrideInn Flamingo Beach Resort & Spa Mombasa ★★★★

"The meals were delicious every time. The sea was right there, the sand was beautiful, and it was nice to sit back and relax and look at the ocean. One of the reasons I chose a seaside hotel was because I wanted to spend time listening to the sound of the waves, and my wish came true. I was satisfied with everything. It's a hotel I'd like to come to again."

PrideInn Hotel Nyali ★★★

"A small cozy hotel with a good atmosphere. The breakfast is decent, you won't go hungry. The room is small, you can only fit two suitcases, but it was enough for us for 2 days. African music plays by the pool, it was atmospheric. The location is safe, for us, two girls, it was very important! We had lunch and dinner in the department, everything was delicious. Good cocktails. I can recommend!!"

Kilua Beach Residences by CityBlue, Mombasa ★★★★

"The room was great, close to the beach."

Voyager Beach Resort ★★★★

"We recently finished our holiday to Kenya and Tanzania at Voyager Resort. We were both surprised to find I'd booked an all inclusive package and it was excellent! Our booked garden view room ending up having a view of the ocean. It was amazing. Great staff, really good food, same with the included drinks. Loved the Outlook Bar. It's a big resort but it didn't ever feel crowded. Now if they could have just guaranteed the sun it would have been perfect :)"

Cowrie Shell Beach Apartments Official ★★★

"If I hadn’t mentioned it, no one would have known about the remote. I was charged KES 5,900 simply because I was in the middle of checking out and trying to catch my train. A replacement remote does not cost KES 5,000. Milkah, I’m very disappointed with how this situation has been handled and with the way we have been treated as guests. Rather than investigating what happened, the responsibility was immediately placed on us and we were charged without sufficient justification. Unfortunately, this experience has left a very negative impression, and I will be reflecting it in my review."

Travellers Beach Hotel & Spa ★★★★

"Workers in that hotel are the most ****** people I have ever met . Being a Kenyan like them , I felt disrespected, and looked down on . Most probably I looked like I couldn’t afford being in “white area “ . There is ****** during meals , waiters constantly asking you if you are in the company of a white man . If not , then they tell you are in the wrong seat . I couldn’t even get meals comfortably , ended up having breakfast only . Mind you , I paid for all inclusive . Going to the beach and coming in ,soldiers asking you if you are in the correct place like what!! I was right behind three white individuals . I asked the soldier why he asked me and didn’t ask them . He got embarrassed and knew exactly what I meant . Am I that raggedy to now afford the deluxe side of Travellers . I solo travel to Coast , every time I am in the country and this has to be the worst hotel I have set my foot in. I do not recommend if you are a solo traveller . Maybe carry your white friend , you might get better treatment. Locations- Good Food - Good Service - Pathetic to black people especially Kenyans Do better !!!"

Premium Inn Mombasa City ★★★

Sentrim Castle Royal Hotel ★★★

"Nice property"