Voyager Beach Resort

Honeymoon Nigh**are! Been a regular for close to 30 years, kenya being my second home as a foreigner; Voyager was my go to place in mombasa. Being recently married in Korea, I highly recommended Voyager to my wife and at the end felt so sorry to my wife... 1. I had sent an email to Voyager asking for a special preparation for the rooms: flowers on the bed with a juice box not wine because she is pregnant and they replied that all is confirmed; check in at 12pm. Result: I arrived past 12pm, rooms still not prepared...therefore I decided to have lunch and come back, expecting it to all be ready to surprise my wife... After lunch as soon as we arrived the room, nothing prepared! Basic amenity such as water bottles not available until the next day when I asked for them. Wifi and cell signal is so bad that couldn't use the phone whatsoever.....the more expensive "SEAVIEW" room was blocked by palm tree leaves so NO view at all... I camly asked the reception about why nothing was done? And the manager I presume lady with glasses: NO apology and just ok we shall do it lmao.... Dining: Food quality has really dropped....the most shocking part.... I can't explain it here cause just speechless how high quality diverse buffet has become dull no variety and local food... Past: you would arrive at the entrance of the restaurant, then an attendant would come greet you and take you to your seat.... Present: No attendant, you just sit wherever you want... after eating some salad, went to get main course and come back to see another kenyan guest sitting at our table using my utensils ( that I used! ) and FYI my bag was on the seat where he was sitting...left with no apology ...leaving me feel real ridiculous! Waiters & Servers: look grumpy and when asked for something have an attitude of annoyance...oh! Unless your a WHITE ! again LMAO ! BTW in the morning was not served coffee unless I asked for it? Which was not the norm in the past. Dinner: The papers you are handed at check in, states you are suppose to wear (men) long pants and no slippers or sandals( beachwear ), guess what again lol many guests are wearing beach pants or shorts with flip flops! In the past they were told to go back and change but no~ no one cares! Hah PS. Had most my meals out of the hotel, eventhough I paid for breakfast and dinner.... I had enough of my honeymoon being destroyed and went to the reception and had a good chat with the Front manager: GEORGE. I explained how I was disappointed and stated Voyager has become such an absurd standard hotel?! Well he apologized and that night I saw immediate changes where there is an attendant at the entrance who took us to our seats and waiters asking us how the meal was(it was so obvious that they were told to keep an eye on us lol) BUT next day. ..the same awful routine back to the way it was... In the end there is no point! Voyager, I understand Covid was hard on you but other hotels have suffered too and they are still doing their best to keep their standards (Hotel near you) unlike you guys.... Thanks for the awful honeymoon and no apology. Also reception treating us as strangers as soon as we checked out with no farewells or asking about our stay. Never coming back! Kwaheri!

This was the best trip, I literally the room, cosy and very comfortable. The food was really amazing.The pools were so clean and great loved the sports pool.The michezo deck was to die for, so many games and comfortable chairs.Some staff were friendly but I literally loved being in the company Barbra and dorcus from the animation team very very awesome and fun to be around.

All the staffs from the gate guys are so friendly, Eunice at the reception is so eloquent,Duncan the room attendant ,you did a good job bro, our room 1222 was ever neat. Tiffany and Winnie who organized for our daughters birthday dance.. you nailed it. John the brown guy, Bryan the chef cool and always ready to attend to us.. Not forgetting Precious at the kids club, you took good care of our kids. Mr Anderson,pale kwa pool, wee ni yule msee.. we enjoyed the water games. The Voyager Dj on Friday.. Weeee... On Saturday the live band ilishika sana. We really enjoyed the stay. For sure we shall come back with more friends.

The place is awesome and hospitable and a place for more dreams to visit and inform many. The staffs are well and good hearted and ready to serve like, 1.Khamisi from A team 2.Paul the pool attendant 3.Peter the housekeepers 4.Precious from the A team 5.Dorcas from the A team 6.Rukia from the kitchen

Ants were in my room but other than that I really enjoyed it especially the all inclusive package with drinks and food. I also enjoyed the ocean and both swimming pools. I also found that the wait for food was too long. Babra, Dorcus and Takisha were really nice.

I loved the activities and the pool it was so fun, the food was also very nice and gourmet sadly I got an old room but it wasn’t that bad honestly. The service though was very slow especially at the restaurant. We had hot water but it was too hot apart from that every thing was fine I really liked the staff Takisha and Dorcus

Amazing service with a smile. Super good food! This is a place to be for holiday and business. The reason why I have been here more than 5 times in the last 2 years. I will always recommend Voyager to all my friends and family. This is the place where love brews.

Enjoyed the stay so much. Service is excellent and exceptional. Very friendly staffs who are very caring and deliver their services appropriately. Kudosto Edwin the manager ,Valeriethe receptionist. Amazing room attendants who clean the rooms sparkling clean maintaining the required standards that was a verybeautiful lady by thename TerryAnne. Friendly staffs from animation team who know how to play pool table Khamisi and Teddy Thanks to Abubakar for collecting my feedback during my stay and departure and he ensured I had a smooth stay.

Very experienced, knowledgeable and polite staff. Shout out to Remy at the sports bar. Made catching the game extra enjoyable! Adent football fan, #Premierleague #VoyagerBeachResort #HospitalityRocks #HighlyRecommend. #NyaliMombasa.