Hotels Near Der Wachsame, The Guardian in Monschau

Superb hotel we have been able to enjoy the weather of the use of the pool service cleanness nothing to re-repeat we will come back without hesitate

Wir haben in diesem laut Beschreibung Nichtraucher-Hotel eine Suite für eine Nacht gebucht. Geboten bekommen haben wir ein dreckiges (Haare im Bad etc.), schmuddliges Zimmer (Kriterien für eine Suite nicht erfüllt), welches penetrant nach kaltem Rauch und abgestandenem Essen stank. Der Gestank hängt im kompletten Hotel und ist einfach nur widerlich. Der ganze Laden ist heruntergekommen. An einen erholsamen Aufenthalt wäre in dieser Absteige beim besten Willen nicht zu denken gewesen. Wir haben das Zimmer storniert und uns ein besseres Hotel gesucht. Uns wurde der komplette Preis von 164 € berechnet, eine Einigung zu beiderseitiger Zufriedenheit war nicht möglich. Wenn man die Hotelleitung anruft, wird man beschimpft, und die ”Dame” legt einfach auf. So einen schlechten, unfreundlichen ”Service” habe ich noch nie erlebt. Das Hotel ist eine Vollkatastrophe, und ich kann nur raten, da einen großen Bogen drum zu machen.

I have stayed in this hotel quite a number of times and consistently the quality of my stay has been high. This time was no exception. The staff was very friendly and helpful. The room and the bathroom were spotless and had everything I needed. The WiFi was complimentary and worked really well. The signal was strong and stable. There was one thing that I'd like to see changed though. You need to register every day, but the login process is confusing. After you've agreed to the terms and conditions and clicked on the button to get the free WiFi, another window pops up and it wants to know things from you. This is however not needed to sign up for the WiFi and seems to be purely for marketing purposes. By clicking on the right link, you can skip it. The room was not all that large, but the space was definitely adequate. There was more than enough space for my clothes and other things. The water boiler plus complimentary tea and coffee was convenient, just as the very large safety deposit box that easily fit my 15” laptop, plus other belongings. The work desk was small and especially with a regular chair, not suitable to work at for a longer period of time. The TV was small and had a limited set of channels, but that was not so relevant for me. A detail, but really useful, is that there are sufficient power outlets and at the right place. This makes it very easy to charge your devices. The bathroom was on the small side, but fully functional and the water pressure from the showerhead was more than sufficient. Only minor thing that I've noticed in the past too, is that it requires some engineering creativity to keep the showerhead in the right position. This should definitely be improved. It is annoying and unnecessary. Last, but not at all least, was the breakfast buffet. I really enjoyed it. This is mostly a continental style buffet, but with an amazing amount of choices, including various types of fresh and very tasty breads, yoghurts, fruits, cheeses, juices, cereal, etc. This is a great example to other hotels how to serve a healthy, yet delicious breakfast.

I stayed here, with my brothers, for 4 nights/5 days to meet up with 2 other brothers and family/friends. We had an excellent stay, made even better by the service of Nina and Marcus who were very, very helpful, friendly and NOTHING was ever a bother, especially Nina. They are an absolute assett to this hotel and I hope the hotel recognise this. Everything else within the hotel, including staff, accomodation and facilities were great. Nice (small) pool outside, within walking distance of the town centre (20 mins approx) Danke Mercure Europlatz

After all, it is five stars and the hardware is good. The room is big enough and the breakfast is rich enough, especially the friendly staff. The underground car park is very convenient, with 16 Euros overnight, and it is 16 Euros when you go in and out several times during the day. The only thing is that there is no medical first aid kit, and the child has fallen without a disinfectant. . . . There is a park nearby and children like it.