Fairmont Hotels in Monte Carlo

We had booked a Horizon suite at this hotel, one if the more expensive suites. Prior to booking this suite I had called the hotel to confirm that the two room suite which has two double beds and a sofa bef accommodate my family of 2 adults and 3 kids, two of whom are quite young. The person I spoke with at the hotel prior to booking the Horizon suite confirmed that it would. If they had said no (as did another hotel for one of their suites) I would have booked 2 rooms (which I did for the other hotel). So I booked the Horizon suite and put in just the number of adults in the party - this is because the online system would not allow me to book the room putting in two adults and 3 kids for this suite. I was comfortable doing this since the hotel employee had confirned to me that the suite would be able to accommodate us. Fast forward a few weeks and we arrive at the hotel to be met with a stern check in person named Valentina who curtly told us that we could not check in with our kids. The booking was only for 2 adults and she would not be able to let the kids in the hotel. We were just stunned at the language and tone used by Valentina. We pleaded and she stepped inside the back office to see what she could do. She came and told us we could take the room if we paid and additional €65 a night. Mind you this is a room that had a rate of €1700+ a night. Given that we were there and didnt have another hotel close by that we could go to we took accepted the additional charge. But more than the additional charge what really stuck out for us was the way Valentina berated and talked down to us. We at least expected a smile, a hello and pleasant check in. The €65 additional charge is less of an issue for someone who is paying €1700+ for the toom as long as you are nice and pleasant. We cut our stay short and left earlier than planned. On the day we were supposed to check out (we had indicated we would be checking out around noon) a security person showed up at our door promptly at 12 noon just as we were about to head down. As platinum member with Marriott I usually get a few minutes grace to check out. Never have had security sent up exactly at noon. The front desk staff at check out was more diverse and courteous and was shocked to hear the treatment meted out to us by Valentina. We spoke to the supervisor at that time and he listened to us patiently but didnt say he would do anything about it. We had several other minor instances of poor treatment here at the time of departure (eg bellmen ignoring us and not offering any help in loading our car, parking person berating us to move when a taxi was blocking us in front etc.) and in the restuarants (more egregious that the departure ones) that I dont want to take away from the main message of how we were spoken to and treated by Valentina. This ranks as the absolute worst front desk experience for me in my 2000+ nights of hotel stays over the years. But looking back perhaps this hotel has a c

At the yacht show it seems that all services should be absent and should not be expected. Just check in anyway and don't expect too much. The room was fairly comfortable, small and outdated. The public facilities look super five stars and the rooms four stars. Super super many young female internet celebrities taking photos in the lobby is strange anyway. I wouldn't be here if I could choose a few others at the same level. Because all others are full. Checking out is super slow, very slow, wait a long time, and then swipe for a long time, for no special reason is long. all in all I have absolutely no comments, not bad, not great either, easily forgotten.

The hotel smells a bit renovated. Sometimes I feel a sore throat when I sleep. The faucet in the first room was broken. I could n’t take a bath. I repaired it for four hours. We went to negotiate, and Ctrip also helped us negotiate, and said that I would change the room. As a result, I went to look at it, it was not as good as the original, and we have to pack things by ourselves. In the end, we finally upgraded to us and I did n’t have to carry our own luggage, so I felt better, but I have to say that in France, in Monaco, the hotel service is really worse

Two friends and I stayed here to watch some tennis which was taking place. The moment we arrived Maajid ( front desk) was keen to help us get our bearings. The room was clean and quiet. The restaurant served some very tasty pasta and pizza’s. The location was brilliant station round the corner express bus to Nice airport bottom of the road. All in all an excellent stay with Maajid going the extra mile continuously.

We stayed for two nights at the start of our holiday, on arrival we were greated very warmly by the reception staff.....our room wasn't ready so we decided to get a bite to eat in the restaurant......the service was very poor and we had to ask several times if we could order and then to chase the order.....I think they were busy setting up for dinner.....once finished our room was ready, we stayed in The Apartment which has a beautiful view over the Rose Garden and further on to the sea....the room is simply stunning and perfect for our family of 4. There was again a delay in getting our luggage to the room and we had to call down a couple of times for it. Breakfast was OK.....they seem to be short staffed as there was no one to tell us how to order but they all seem to be working very hard. The pool area is lovely, shared with the apartments next door but with ample sun loungers as the life guard removes any towels that are on sun loungers not being used, this led to several arguments we witnessed whilst there. One note of thanks goes to the concierge as on departure we asked for a taxi to the train station, there seems to be a huge shortage of taxis around Monaco and after a short wait he very kindly gave us a lift there in the hotels mini van which was very much apprecaited. All in all a wonderfull stay and would receommend this hotel to all....

I can only describe my accommodation experience with perfection. The room is facing the harbour, the scenery is charming, the room is quite big, and the design is very tasteful. The design of the double lobby, the overall design of the hotel is the temperament of the European aristocrats, the spa is very good, the pool is great. A place where you can go to vacation every year!

We spent a few days in Monaco after our stay in Cannes for our honeymoon and this hotel did not disappoint. We upgraded our room (recommend), and got an amazing view over the harbour. The room was clean, big and had very good air conditioning. Close to everything in Monaco (not very hard since the town is so small). The staff was very friendly and helped us a lot when our flight got cancelled. We would decently come back here. A little minus: the room was right under the restaurant which was a little loud. So if you are tender to noise I would ask for a room far from the restaurant.

The location is as good as you'd expect in a town like Monte Carlo - you've never far away. They have off-site parking that is charged per access. Park the car and leave it - you can do everything else by foot. There is a drop off point out front to empty the car (only room for about 3 cars) on a busy road. The check-in process was smooth, friendly and helpful. The rooms are immaculate and well appointed. The room was quiet and the bed comfortable - important things. Breakfast was included and the staff went out of their way to help my wife with her gluten free requirements. All staff were friendly and welcoming. Check-out was simple and easy. Would stay there again.

With a stay at Boutique Hôtel Miramar, you'll be centrally located in Monaco, within a 5-minute walk of Circuit de Monaco and Monaco Harbour. This hotel is 0.4 mi (0.7 km) from Casino Monte Carlo and 13.5 mi (21.7 km) from Promenade des Anglais.Make use of convenient amenities, which include complimentary wireless internet access and concierge services.Continental breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and a safe deposit box at the front desk. A shuttle from the airport to the hotel is provided for a surcharge at scheduled times.Make yourself at home in one of the 14 air-conditioned rooms featuring Smart televisions. Your Select Comfort bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers.