I wanted to share some feedback from my recent stay at Seagardens Hotel. While the overall experience was okay, there were a few issues that I believe need addressing. Firstly, upon check-in, I encountered some difficulties with Janice. The room that I was assigned initially was unsafe. It was on the first floor, and the curtain could not close. The head of maintenance came to check and claimed nothing could be done to fix it, and that he could not make any recommendations to the front desk. (Basically, that was my issue to deal with) I went back to the front desk and spoke with Janicee. She was unhelpful. She claimed that the hotel was at full capacity, despite noticeable vacancies in the dining area, pool, and grounds. However, I must commend Kevral, the night auditor, for his exceptional customer service. He went above and beyond to ensure our comfort and satisfaction throughout our stay. Thanks to him, my uncle and I were able to salvage our experience. Unfortunately, my uncle, accompanied by his 3-year-old, encountered inconvenience in room 301 prior to my arrival. Room 301 lacked cable access, and they refused to change his room as well.This impacted their stay and highlights a need for better room maintenance and oversight. I believe that improved training for receptionists and greater attention to customer needs are essential for enhancing the overall guest experience. It is my hope that this feedback can contribute to positive changes within your establishment. Thank you for your attention to these matters. Best, Dwayne