Zoetry Montego Bay

Anniversary/Getaway This was our second trip back to Jamaica to this resort in less than a year. It was so unreal we had to return to experience it again and it did not disappoint. If you want to relax and unwind and reconnect with yourself and or significant other, this is where you need to be.

Beautiful hotel. You will rest and relax. Don’t come here if you want the loud party a**osphere.Small private beach. Food delicious. Had problems with toilet they attempted to fix. Our butler Jason was very attentive. All staff members were friendly.

I will start by saying that the customer service was superb! The property looks nice and was well-maintained. The best thing about this resort was that it wasn’t over crowded. You never had to wait in lines for food or any other services. You’re able to enjoy yourself and have some relaxation. Definitely not a place for children. It’s more of a chill spot for couples or friends just wanting to relax and unwind.

Food was absolutely amazing. The servers and staff are incredible. Rooms were spacious and comfy. Great values and property. Highly recommend.

A good trip overall. Everything is so overpriced, taxis in the hotel charges $65 for a shuttle, but the local taxi is $2.00. SMH. $250 to go to Dunn’s river but $26 on the bus.

Pros: 1) The staff was very pleasant and accommodating. Not in seemingly fake way but like they were wanting and willing to help. From check-in to check-out. 2) The spa services (massage/body scrub/foot scrub/facial) were all great. So much so, I went back for a 2nd massage. Highly recommend. 3) They had a better than average liquor selection for an all-inclusive resort, although it seemed as there were definitely limited quantities. For example, they would have a particular brand one day but it would not be available the next day as if there was only one bottle or it may be available at the lobby bar, but not at the pool bar. 4) Because it was a small resort and apparently not their busy season, the pools/beach weren't crowded at all. For the most part the cushions were in good condition, but the some of the umbrellas were in need of repair. (pictured) 5) The swim out pool was nice, but the the stairs to get in were horribly designed. On one side of the hand rail there were 5 steps to get into the pool, but on the other side of the railing, it was just one step and you would immediately fall into the pool, and because of the color of the water/stairs you could not see the stairs or how many there were. Lastly, the water was too deep. I am 5"1 and the water came to my neck. Cons: 1) The resort needs a serious refresh. It appears that Hyatt bought an existing property but has not taken the time to remodel. This alone does not make it worth the cost. 2) The rooms are actually smaller than pictured and they are not as modern as they appear in the pictures on the website. 3) It is time for the bath linens to be replaced. The towels were scratchy and dingy. The same goes for the robes that were also dingy. For the costs, the bath linen should have been a much better quality. 4) Although, I really appreciate that there weren't any buffets, the food was just ok. The breakfast food was good and they had a lot of options on the menu. Dinner was hit or miss. The pool/lunch food was mostly a miss. Not bad, but not great. 5) One of my pet peeves is a failure to attend to the aesthetics. As a guest, I should not have to see/hear the inner-workings. For example, I shouldn't see the mop & bucket when it is not being used and instead just left out throughout the course of the day. I also should not have to hear a jack hammer for 3 hours every day. There was no notice given that the resort would be under some type of noisy maintenance. Although there is a serious need of improvements, having to endure the sound of a jackhammer go on and on when you just want to lounge on your patio/swim out pool while on vacation is nerve-wracking. I would rather Hyatt close the resort, make the necessary repairs, remodel and then reopen. For the price, guests deserve much nicer accommodation and food.

The property was clean and well maintained.

This resort is intended for couples or adults to relax. We were traveling for a wedding with a teenager who was bored out of her mind. The activities and food options are extremely limited. However, staff was very friendly and accommodating. We asked them to teach us some Jamaican line dances and to host a karaoke night, neither of which was on the scheduled agenda. They made both happen seamlessly.