Best Hotels near Convento de S. Joao de Deus, Igreja Matriz e Cripta de S. Joao de Deus, Montemor-o-Novo

Too expensive for what it offers. Overbearing and foolish management that won't admit its mistakes. Decisions that favor business events instead of the relaxation they claim to offer leisure guests. Access is 1.5km on dirt, full of terraces from tractors, which makes it impossible for a car to go more than 10kms/h without breaking the shock absorbers. At check-in there was a group of around 50 people at the entrance to the hotel. We headed for the pool and were surprised by the same group on the pool terrace. It was a company team building event with food, drink and a lot of noise. It was impossible to rest. Small, plastic outdoor pool overlooking the air-conditioned rooms. The company's employees took over the hotel and filmed us with a drone while we were in the pool, without any authorization or warning. This is a clear disregard on the part of the hotel for the privacy of its guests. We went to the room and found the sheets and pillows dirty. The group continued to make noise all afternoon all over the property, on a peddy paper, running and shouting, and even peering into the bedroom windows in search of something. Later, we had dinner in the hotel restaurant and the group continued to sing Alentejo songs and drink at the bar throughout the meal. In addition, the dishes we ordered (cod and sea bream) were salty. After dinner we went to reception and told them that we didn't want to stay at the hotel next night, arguing what I'd explained and asking for a refund for the next night we wouldn't be staying. We were told that the next day they would talk to the superior to see what the situation was. On the way back to the room we found a plague of insects near the entrance and on the outside walls of our room and the adjoining rooms. The next day we showered and smelled of chlorine, the level used in the water. At breakfast the group was still in the hotel. We went to reception and the receptionists told us that we wouldn't be refunded the €190 for the night we hadn't stayed. We left and they kept the money. Relaxation and tranquility?!?

Overall, we had an amazing stay here. The property is stunning in an area of Portugal that is also stunning, surrounded by hills, cork trees, vineyards, and quaint towns. This property has so much potential, and the wine is very good! The main building is kept up very well, and the path around the lake was wonderful. We also went during the harvest festival, which was among the most amazing experiences we've ever had, when traveling. The food and wine were delicious. The activities were fun and went into the late night. The people were kind. Now the negative the L'and View suites are not kept up particularly well. Other room categories may be far better maintained, as is the property and the main building. Bulbs are out, and they need a deep cleaning and a refurbishment. We had to switch rooms during our stay because the A/C unit was not working well, curtains were torn, and the room had some cleanliness issues. The second room was better but also seemed worn. For the price point, we expected greater care toward these details.

Staying in a historic place full of history that was preserved is always something to retain. On top of that feel being well received is always good. The place is amazing, the people are friendly, definitely a place to return and enjoy not only the Pousada but also the Arraiolos village and the surrounds.

We loved this hotel. Stayed here with my 18 year old daughter for one night on our way to the Algarve. It was lovely. The rooms are spacious and beautiful. The pool is perfect and food excellent. The service was excellent as well. Only one small problem- ants in the bathroom. I reported this to the staff and they apologized and thanked me and said they would take care of it. They also recommended an excellent restaurant for dinner nearby.

We went on a trip to relax and meet the city of Evora with two nights reservation with breakfast included in this hotel. The hotel was in the middle of the hotel, with a stream of water, which was in the rest of the hotel, including some rooms. After a few minutes, he realized that he was wrong and we made the rest of the payment. The lights of the corridors also remain connected overnight, making it between night lights to the room, because above the door there is a glass part. Breakfast is basic but diversified and always equal. The swimming pool and the outdoor space are pleasant, and the hotel has no restaurant or bar to eat or drink during the day. On the penultimate day, the room access card was cancelled to which the same receptionist said we were taking advantage of not paying the second night when we had already made the payment and with it !! The positive points of this hotel are the location and private park.

First the good. Most of the staff are very nice. The bar and restaurant area are pleasant and so is the pool area. Water pressure in the shower is good. However, this is not up to 4 star standards. The rooms are dated. The doors don't fit properly and there are gaps. It is the first time I have seen a shower curtain over a bath in an hotel in many years. The TV is a very small free standing TV. There is a terrace but it only has one chair. On our second day after housekeeping had been we were faced with stained bath towels, we took them back to the housekeeping room but there was noone there so we swapped them with unstained ones. Certainly not acceptable in any class of hotel. The restaurant is nice and the food is good, but only buffet. Breakfast is extremely noisy because the hotel caters to coach parties and conferences. The breakfast food is nothing great but ok. The pool area is nice but although there is a member of staff in the pool bar area you have to get dry and dressed to go into the hotel to get food and drinks, not really great for a supposed 4 star hotel. The pool also was full of flying ants,/mosquitos on the first day, although there were a few less on the second day.

What I liked: 1. When I first walked in … my impression was ‘Wow’. A sleek and modern lobby and a open concept restaurant really made the place look amazing. 2. While I didn’t use the pools. There were a lot of choices. I think there were 4 pools and they all looked nice. 3. The included dinner at the hotel restaurant with my Globus tour was more the same type of meal I could get in North America. I generally want to try the local cuisine. However, there was a lot of choice with the buffet and a very pleasant experience. The breakfast the next morning also had a lot of variety 4. The rooms were clean and modern What could be improved/didn’t like: 1. The check-in at this hotel needs a lot of work, especially when dealing with bus tours. However, I think a lot of their business are bus tours since I noticed a very large parking lot with several buses next door. We went to our room and discovered it didn’t have two twin beds. This was a communication problem with Globus and spoke to our tour guide after this issue. We phoned reception and told them the situation. We asked for someone to come to the room because it seemed to be a long walk to get back to reception. After about 10 minutes, someone arrived from reception and walked us to the new room. We weren’t too thrilled since it was directly in front of this “wall of heat’ that we passed by when getting off the elevator. The new room also had a lousy view compared to the first one that overlooked the pool. We specifically asked the reception person to make sure that are luggage comes to the new room. She told us not to worry, but sometimes it takes a bit of time. We waited for more than 40 minutes and then thought – maybe they sent our luggage to the old room. I went back and it wasn’t there. We called reception and finally got our luggage more than an hour after checking in. This time there was somewhat of an apology since it was the same reception person who said it would be sent to the new room. She admitted that she forgot, and we respected her honesty. Originally, she seemed annoyed when taking us to the new room and only seemed concerned about whether we used the washroom in the old room. When we met people from the tour and told them about the situation, they said there is a ton of luggage in a small back room that hasn’t been delivered. This lack of organization and efficiency took one hour of out of our vacation time. 2. The front of the hotel is glass and looks very modern. But when you pass by the corridors that are in the front of the hotel facing the street versus the back facing the pool – the temperature is so hot it is noticeable. I think the hotel tried to put some type of additional wall to block the heat. However, it isn’t enough and there needs to be more air conditioning in the corridors to keep the place at a proper temperature.