Great hotel with everyone working their with I can help you attitude which is a plus for hotel industry. Even though it seems like there are not much tenant staying here, but all staff are still very helpful and assist the possible best they can, we had front desk brought us 2 umbrellas due to rain, within 5 minutes, a gentleman from the front desk walked to our room with two umbrellas, restaurant was empty, just us in the restaurant, but again, server was very helpful. We wanted to go to town center, but it will require local taxi which charges around 5 times more than uber, problem is, there is no uber in monteverde. We then went to the hotel bar to grab a drink and landed in happy hour. Bar tender helping us was so kind, a couple of hours later, we went back to have dinner at the bar after our happy hour. Very charming place that has its own trail if you want to walk. Very updated room and bathroom, clean and quiet.