La Quinta Inn & Suites by Wyndham the Woodlands/Spring

The staff was kind and courteous.

Staff was helpful the times I needed information. I liked the location of the

The location was great for us

Annie customer service was amazing, I will be back soon thank you 😊

This was the worst and dirtiest room I’ve ever stayed at. I could hear them selling crack. This was a baseball tournament. We didn’t get any sleep.

Staff is very professional and friendly guys

I was late arriving and the desk clerks were very understanding and saved my room. The room was very comfortable and quiet which is what I needed after a long day of flying.

The stay at this property has been less than pleasing. I became a bit concerned driving up to the hotel as it was a VERY sketchy area and for 3 women traveling, that's concerning. From the minute I checked in, it was one disappointing moment after another. First, when I checked in, I was informed that the hot tub was out of season. That was the MAIN reason I selected this hotel over others and was willing to pay a little extra. Nowhere on the site description did it indicate that the hot tub would be out of season.In addition to that, they rang my debit card for over $100 MORE than the rate I was quoted from Travelocity. I had to bring it to her attention immediately and at first she didn't believe me but regardless she said to come to her when we check out and she would take care of it. She was very apologetic and explained it was a new system and said she would take care of it AFTER we checkout because she didn't want to take any chances of messing it up again. Our AC/Heater didn't work right and we were not able to switch rooms. The ice machine was broken as well. The ice machine wasn't that big of a deal but it was just one more perk that wasn't available. Normally, we are pleased with La Quinta, but unfortunately this location was not up to par.