Hilton Garden Inn Austin Airport

Just one night, the attitude of the staff there is not that good ….

We had mechanical issues leaving Boston so arrived in Austin just as our connection was backing out of the gate. We had a choice of 2 hotels that American Airlines would give a voucher for. Since we are a Hilton Honors member chose the Garden Inn. If you do the same please call the number on the voucher to have them send the shuttle van as there is another Hilton nearby with a shuttle bus that you might accidentally use by mistake as we did at first We were greeted by Marlene at the check in i had given her the voucher ID by phone so she was all ready for us when the van arrived. Rooms are a bit smaller than most but well appointed. Beds comfortable and plenty of towels etc. there is a restaurant and bar. The bar opens at 4pm the restaurant at 5. They have 5 main entrees on the menu as well as sandwiches. The server Morgan was very friendly and helpful And the food was ample and reasonable for a hotel restaurant. Unfortunately our luggage was still at the airport as the airline refused to release them as they are checked onward for the next day flight that we were are on. Marlene offered us toothpaste and toothbrushes which was well appreciated. In the morning the breakfast is either continental breakfast for $10 or full buffet and made to order omelettes for $20 per person. Omelettes are huge and excellent. Plenty of other foods and well worth the $20 All in all a good stay.

Nice hotel close to airport.

Hotel reception staff and maids were great but thats where it ends… :( the restaurant breakfast and dinner staff are useless (maybe you are under staffed) but thats not what i am paying for …. Requested a greek omelette this morning and the cook asked what is in it !!!! Tonight came down early for dinner (waiting for my girlfriend) and was acknowledged but 30 minutes later never got a menu… we are going somewhere else for dinner and somewhere else for breakfast tomorrow and never coming back….

Front desk clerk was AMAZING!!!!! All stagf was great. Very nice Hotel.

Upon arriving the young man checking us in found out it was my son's birthday and made him feel good by letting him get something from the little store free of charge. This was a small but very class act.

Not this survey.

It was lovely, and the beds were comfortable. But the little cafe was awful. I ordered Pasta Primavera and got a cheap, inedible mac and cheese for $18. They comped it when I complained.

Great property. Staff was friendly and check in was painless. Property was clean and room was clean. The restaurant / bar was nice and the food was fresh and hot. The drinks were a nice addition on property.