Upon check-in, we realized there was loud construction across the street, and I was worried. The receptionist in the evening told us it is difficult to move rooms, but they will check again the next day. We got woken up at 7am the next morning from loud noises from the early construction, which was not ideal. I called the front desk again, and Arezo really made us feel cared for. She immediately switched our room and asked if we needed help with our bags. We are so thankful for her kindness and compassion to us as guests! She made the biggest different during our stay at Place d'Armes. The rest of our stay was wonderful- the hotel provided umbrellas during a snowy/rainy day, the beds were comfortable, showers were great water pressure, and the distance from Old Montreal was perfect to walk. We would stay here again- thank you Arezo! You are the best!