Hotel Chez Swann

I don't even know where to begin with this place. Let's start with the fact that they claim to be a four-star hotel. Are you kidding me? This joint wouldn't even pass for a decent motel. I only booked here because it was close to the US Consulate General, where I had a visa interview. Big mistake. First off, they promise some amenities like towels, slippers, and an iron. Sounds great, right? Well, guess what? No slippers. So, there I was, tiptoeing around on their ancient laminate floor, to the bathroom and to my bed feeling like I was in a bad sitcom. And breakfast? Forget about it. They claim it's all fresh baked pastry. Yeah, right. The pastries were colder than Antarctica, and the coffee from the capsule coffee machine in a paper cup tasted like it came from a gas station bathroom. they can’t even afford to put a proper cup for yore coffee. But here's the real kicker. In the wee hours of the second night, at around 4 AM, nature called, and I headed for the bathroom. To my dismay, the door refused to yield. There I stood, outside the bathroom, in a desperate predicament, quite literally on the brink of wetting myself. As I struggled to gain entry, a terrifying thought crossed my mind: "What if this had happened while I was already inside?" To make matters worse, I couldn't even call for assistance, as phones aren't exactly waterproof. I call the front desk, and this dude shows up with a metal thing to open it and said well they told me yo try this if it like it's no big deal and it happens often! Oh, and let's talk about the noise. Sure, it's downtown, so I expected some hustle and bustle. But come on, there are inventions to reduce noise, right? It seems like they don't care about investing in those. I might as well have slept on a construction site. And don't even get me started on their printing fees. Two bucks a page? Are they printing on gold leaf or something? I had to drop serious cash just to get my documents ready for the consulate. In short, this hotel was a disaster. Do yourself a favor and steer clear. You'll thank me later.

The only issue is that second floor rooms are loud at night due to the bar below the hotel making it hard to sleep. Otherwise, it was a decent stay!

Room was 26 degrees with the heat off and ac on. Very uncomfortable. Also, the floor in the room was aimed black and had 2 steps up to the bathroom. Almost impossible to see the steps in dim light. Room cleaning only every 3 days was not what I expect for this level of hotel.

The property was wonderful, my room was fantastic, and I received an upgrade to a junior suite upon arrival.

Lovely hotel. Did not like that staff started to vacuum the room above me at 6am.

Not a good experience with the man at the front desk. The bed was too soft for our taste. We could hear the person walking in the room beside ours like if he was in our room.

Nice staff

It's not worth the price