Guest User
August 29, 2024
We just returned from our second visit to this beautiful hotel. We had five days last year and returned for seven days a couple of weeks ago. On both occasions we stayed in a Pavilion Retreat sea view room with a private deck and hot tub and we were half board with access to the Haute living room. For the most part we had an amazing time. Service is excellent across the board, rooms are clean and well maintained, food is excellent quality and the grounds are beautifully kept. However, we had a few ******* which I think the hotel should address. Firstly, we arrived on Friday, which is BBQ night in the 1962 restaurant (we were not aware of this prior to arriving). We were half board but the only dining options were to participate in the BBQ for an extra fifty euros per person or eat from the vegan menu. My partner had to had BBQ (which was not worth an extra fifty euros) and, as I'm vegetarian, I was forced to eat vegan. Although the hotel offered us 30 mins complimentary spa access it wasn't really enough to compensate for a disappointing meal. We booked both Korypho and Makris restaurants. Korypho offered very little vegetarian choice and I was given a bland risotto so I cannot recommend this. Makris offered NO vegetarian menu which made for a very awkward situation for us, the poor kitchen and the waiting staff. The hotel went out of their way to rectify this but be aware of this (I assumed since I'd made my dietary requirements known to them, this wouldn't be an issue) The Haute living room offers snacks throughout the day but I found I was not catered for. One day there was nothing vegetarian for me to eat and a request to the kitchen by our living room host was ignored. Furthermore, the food is not labelled correctly and although I spoke to reception about this, nothing changed. On one occasion I put a forkful of potato salad in my mouth and found it had tiny bits of bacon in. The only last point is regarding the toiletries in the room. Last year these were Byredo Le Chemin (which is made for the Luxury Hotel Group) so I was looking forward to using these. However, it seems Miramare have kept the Byredo bottles and are refilling them with an inferior product. I tried to speak to reception about this but nothing happened. It is ridiculous to put products in a room without guests being aware of the ingredients and it seems like a way to dupe guests into thinking they are being provided with a luxurious product when they are not. I really hope the hotel takes these points into consideration. We would love to return again next year.