B3360JSpaulg
October 30, 2021
This was my first stay at Zolotoe Kol'tso (October, 2021). I was very attached to another Moscow hotel, where I have stayed a number of times, but now it's going to be a very tough choice. As noted in the title of this review, I found this hotel very comfortable and convenient. The walk to the Metro is at most 10 minutes. There are all sorts of useful shops nearby -- food, *****tores, delis, a cell phone place (where I bought a new charger), even a place to get your PCR test for air travel. As others have noted, the breakfast is awesome, and I found the harp music incredibly calming and, often, really beautiful. The room had everything I need. I am not Leona Helmsley, so perhaps my needs are more modest than some. It was impressive to me that they offer you a choice of what softness of pillows you sleep on. The bed was flawless. The view was great. Everything was spotless. The wake up call is kind of weird: the TV turns on at the set time, instead of a phone call. Worked for me, though. Where this hotel really hit a home run was in service, however. It was almost unbelievably good. I am especially referring to the concierges. They both, Evgenii and Liudmila, went to great lengths to help me out, and I couldn't be more grateful. For just one example, when I was feeling unwell, Evgenii took a genuinely personal interest in my welfare, helped me find the best possible medical care, and followed up to make sure everything went well. When I expressed an interest in the world of arts and dance, Liudmila not only found me events going on during my stay, she even followed up after I had left Russia to provide me with valuable details for my next visit. It would take too long to go into everything. It would be callous of me, however, to not thank them, or to act as if their level of care and concern is something to be taken for granted. It isn't. Thank you!