Sunset Resort Canphou Reviews

The location and facilities inside the room are nice, however, the customer service is not ideal. It is normally assumed that after booking a hotel online with a booking confirmation, all necessary information is already on the confirmation letter. However, travelers who stay at this property will still have to actively reach out to the hotel for check-in ID in order to do self-check-in via iPad. It would be great if the hotel could reach out to the traveler before their check-in. What's even worse is that during the check-in process, we did a face-to-face meeting via iPad, and there was no information provided by the staff that we would need a password to enter the hotel after certain hours. After dinner outside, when we returned to the hotel, we were locked outside the hotel, and luckily, we were able to call the Japanese phone number via the public phone. It would have been a nightmare if there had been no public phone or if no one from the hotel had picked up the phone.

This hotel had a self check-in counter and the check-in was pretty smooth. Room had an amazing view of the ocean, although the weather was a bit rainy when we stayed. Overall, great experience! There was a convenience store at the first floor of the hotel too, and it's a few minutes walk from a mall with food.

very clean, cozy. convenient location

The rooms are super large and super comfortable for a family of several to live in one room, two rooms also have four beds can two tatami mats, if multiple people can use two washrooms and two bathrooms, there is a convenience store downstairs, so super convenient Shopping, eating breakfast nearby there are Starbucks and breakfast places near the front location, to the aquarium direction is a few minutes drive away, just check-in when you need to contact customer service to get a login? To be able to check-in this is not too convenient but generally the procedure is simple and fast.

The room is so big and nice👍🏻