Pepperclub Hotel

Overall the stay was great, but finding mould in the in the vent in the toilet was an uncomfortable surprise. Breakfast was lovely. Staff were extremely friendly; however one staff member would sing and speak really loudly to no one in particular while tending the bar.

Had a wonderful stay. Really great location and service. Awesome breakfast. Lovely rooms. Loved it 🙌

Do not stay in this hotel if you can, especially when you are business traveller. I had serious issue with the hotel laundry service, which was handled by its appointed 3rd party laundry company. My new pant was discoloured massively after so called dry cleaning trea**ent. The hotel front office and house keeping staffs have verified the poor trea**ent. However, the arrogant duty manager insisted everything was correct, despite the pant has lost its origin color significantly. Every normal person, who is familiar with laundry would recognise the pant has been treated in a rough washing condition; incl. improper ironing. However, the duty manager insisted nothing was wrong based on camera footage, instead of looking at the outcome of the laundry results. He defended his position, was afraid of paying any compensation. The worst part was, prior the rejection, hotel staffs have been asking what would be the value of compensation. The next day, everything changed. So much to attitude, character and integrity of the management.

Nice Location and friendly staff ! Good breakfast!!

I spent 9 days at the Pepperclub hotel for a solo trip and would definitely consider staying there again if I ever return to Cape Town. While the hotel is no near to be a 5 stars hotel as it claims to be, for the price I paid I consider it to be a bargain for what it has to offer. The room was very spacious and comfortable, and kept tidy by house keeping. I probably didn’t need half of the room size but it was perfect, the view to table mountain is breathtaking!(room 1520) Breakfast had lots of options and good coffee, I did however, opted for the a la carte options during my stay as they were more appealing. There is also a very good bakery close to reception, delicious pastries and good coffee. The restaurant staff is incredible, special mention to Mandla and Khaya! The service was exceptional by every single staff member I came across, very polite, accommodating and genuinely concerned on providing a great experience to guests. I felt truly looked after. (6 stars service) The shuttle van service is very convenient and was utilised by me on a daily basis. Really handy and efficient! The Gym was dated but more than I expected for a hotel gym, you can comfortably do a full workout there and the view to table mountain is really cool. The noise from Long street is a real problem, and I think there’s nothing the Hotel can do about it. I read some answers by the hotel saying the windows are double glazed, if they really are - its not working. I had to sleep every day with the AC on to balance the noise from outside and managed to sleep like a baby. I did ask for a high floor room and that was promptly arranged, but again, without the AC noise I would probably not have been able to sleep. Overall, I think the hotel just needs a massive renovation, I believed it could have been a 5 starts maybe 10/ 15 years ago but now feels a bit “tired”. Some examples to support my argument: -The bed headboard in my room was worn off; -Gym has some rusty and near faulty equipments, there are signs asking guests to sanitise the equipments after using them but there’s only hand sanitiser, I raised that and staff confirmed there was only that sanitiser and sent a cleaner to wipe everything; -Sauna has cracked wood boards; -There’s no sunlight at the Spa Pool(at least during May when I stayed there) - the photos they advertise are from the roof top pool at the Presidential Suite which you wont have access; -When I entered my room first it had a strong cleaning products smell, instead of something softer and pleasant; -Corridor’s floor and ceiling are dated loose ceiling boards and dark a**osphere. All of the “negative” observations I outlined didn’t impact my very positive and pleasant experience at the hotel and I would definitely encourage anyone to give it a go, just make sure you get a high floor room to avoid the excessive noise and you are good. Hope to see you all again in the future!

Can not recommend highly enough, outstanding hotel and the staff where so friendly and helpful ,will definitely book again if back in SA

The service was excellent and welcoming. The hotel is home away from home. Breakfast was well prepared and the music playing softly and relaxing.

Fantastic team running this hotel in the heart of Cape Town. Great service all round and one of the best breakfasts in Cape Town!

Pepperclub is not thd cheapest hotel in Cape Town, but very well worth the money. With sublime staff, an unrivaled breakfast, luxurious rooms and a great ambiance, you feel special from the moment you arrive at the hotel.