Mukim Berakas A Hotels with Parking

An overnight stay in preparation for an early morning flight from the nearby airport. On arrival the allocated room had not be prepared or cleaned which, involved a wait whilst another room was found. The new room has only one serviceable lamp, but it was getting late and this was accepted. Restaurant was closed and no food available. A shower caused the bathroom to flood, wetting all the towels. Room very warm. No response the thermostat. Checkout involved a long confusing walk and several floor changes to achieve. The receptionist asked for our room number, he then denied that our room existed. A photo of the door (with number) didn’t seem to help. Now somewhat disenchanted with the whole experience I tried to exit the hotel only to find that the doors were locked for another 2 hours! None of the staff seemed to know how to get out. Some improvisation and use of the fire doors eventually allowed escape. Not good, not good at all. A building designed by a Stalinist era brutalist, let down even further by a management who have at best a tenuous grip on the hospitality industry.

This place is set up for the Chinese tour Bus crowds.Chinese buffet meals which is all that is offered no al a carte menu was offered and when I asked for a plain omelette from breakfast from the cook he told me to eat what was out on the buffet which was nothing! The tour group had eaten all of the food and the staff obviously did not want to prepare any more food. Lunch same thing, dinner same again. There is no other places to eat and no taxi's to get out of the place. I'm not sure who has written these other reviews it seems like they might work there or something. Upside was the staff at the front desk and the rooms were of good size. Catering needs a full overhaul.

(1) Walking distance from the airport. Via Dart, the Brunei app like UBER, the service of 4WB car was 9.1 B dollar from the airport, 9.5 B to the airport. (2) WiFi was available, but not fast. It may not be suitable for business use. PPPoE was used. (3) Laundry machines are not available in the building. A coin Laundry shop exists north, 1 km away. (4) Sound insulation was felt good enough, and the neighbourhood is generally quiet.