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5 star

JW Marriott Mumbai Juhu
4.6/5108 Reviews

JW Marriott Mumbai Juhu

Western Suburbs Mumbai|2.4km from Aquascaper shezad kolah

Latest booking 14 hrs ago

I recently had the pleasure of staying at JW Marriott Juhu, and I must say that it was an exceptional experience from start to finish. We weren’t entirely happy about the check-in process as we got assigned to a room which had arrangements for another guest however it was taken care immediately after being addressed. I would like to commend three staff members who went above and beyond to make my stay truly remarkable - The front office manager Mr.Abhishek, Mr.Rushikesh from the housekeeping department, and Mr.Vinmesh from the executive lounge. Rushikesh, from the housekeeping department, deserves special recognition for his attention to detail and dedication to ensuring that my room was always impeccably clean and well-maintained. He consistently went out of his way to fulfill any special requests I had, and his warm and friendly demeanor made me feel truly valued as a guest. Mr.Abhishek, the manager at front office, made a lasting impression with his professionalism, efficiency, and genuine warmth. I would like to extend my heartfelt gratitude to him for the hamper placed in my room. It really made our day. I would also like to mention Mr.Vinmesh from the executive lounge as his warmth and friendliness created an inviting atmosphere in the lounge, making it a delightful place to relax and unwind Apart from the exceptional service provided by these individuals, the hotel itself was outstanding. The facilities, including the pool and fitness center, were well-maintained and easily accessible. My experience at Dashanzi is also worth mentioning as I had an impeccable experience there! The entire service team worked flawlessly to make my evening absolutely amazing. In conclusion, my stay at JW Marriott Juhu was an unforgettable experience, largely thanks to the outstanding service provided by Rushikesh, Abhishek, and Vinmesh.

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Top rated hotels in Mumbai

Searching for hotels near Aquascaper shezad kolah? Compare room rates and reviews to find your ideal stay.
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My recent experience at Hotel Olten Mumbai (Andheri) left much to be desired. Upon arrival, I found the hotel reception to be lacking in politeness, setting an unfavorable tone for my stay. The location, situated in a rough and overly busy area, was not conducive to a peaceful environment, making it both crowded and noisy. A particularly disheartening incident occurred when the hotel refused check-in for a guest accompanying me, who happened to have a local ID from Mumbai. This refusal added an unexpected layer of inconvenience, compelling us to search for alternative accommodations after a long journey from London. What further concerned me was the apparent discrepancy in the hotel's rating. It became evident that Hotel Olten does not comply with local laws, raising questions about the accuracy of its given rating. Moreover, the uncomfortable encounter of being offered an escort just outside the reception area was both inappropriate and unwelcome. Given my background and interest in the hospitality industry, I find it necessary to dispute the current rating of Hotel Olten. The service provided during my stay fell short of meeting even the minimum standards expected of a 4-star or 3-star establishment. In essence, the experience resembled more of a basic lodging and boarding setup rather than a reputable hotel. Moving forward, I am committed to advocating for a reassessment of Hotel Olten's ratings based on the evident shortcomings in their service. It is my hope that this feedback prompts positive changes that align the hotel more closely with the expectations of discerning travelers.
Ginger Mumbai, Andheri
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The Altruist Business Hotel Andheri
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Hotel service is very good, the front desk and restaurant service are good, it is also clean, breakfast for the Chinese can not eat much, but can also eat, the location is right next to the subway station, but a lot of drivers do not know . In general, the price is quite high in India.

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