Guest User
November 28, 2023
The location is hood, the standard rooms are tiny and bland but the "service" in the bar is unbelievable. We ordered drinks and a couple of their toasties and was told "that will be a problem". Too busy although we said we would wait, and they did eventually turn up. We ordered three gins and two wines. They wines promptly arrived followed by a gin and a glass with ice and a sprig of rosemary (?). When a female member of our group went to the bar to enquire after the missing drinks, she was shouted at. There's no manager on site and no-one really who cares enough so, staff run the show. Next morning, despite a DND on the door of our room, the cleaner entered without even knocking. Tbh it seemed very suspicious. Breakfast was chaos. We wrote an email complaining and were told to be "indulgent" as the staff concerned were long-serving and didn't mean to be rude. We've stayed in 5 Motel One's this year (Berlin, Rotterdam, Salzburg, Munich and Barcelona) and we are members of their guest club so I had hoped for a better response but, clearly not. We'll go elsewhere next holiday and stay somewhere our custom is appreciated.