snowtraveler49
May 6, 2024
3 generations of family/friends (college age to 88) had 4 rooms when in town for nephew MTSU graduation; reservations were made about a year ahead but adjusted multiple times in month before; Jude was great for my sister to deal with regarding every detail & change; frustrating that room price jacked up for graduation weekend but assume par for course; frustrating also that hotel "oversold" & we received a call as we pulled into the parking lot to check in w/the proposition of us going to another hotel at Hilton's expense; we refused; facility very nice; rms correct & all together; front desk staff pleasant/helpful; lobby restaurant menu limited but food good; Fri/Sat bartender Isabelle/Izzy all kinds of fun, excellent at what she did, & a master of customer service