We would like to start this review by saying that we do this as an improvement measure and not as a criticism. The location of the hotel is excellent, if you want to be close to a good beach this is your hotel, crystal clear waters and white sand. We could not enjoy the sea because the weather was not very good but it was certainly spectacular. When we made our reservation we chose this Grupotel because we wanted to value a five-star service regardless of the price. The facilities are very well maintained and clean. But the service did not meet our expectations. We had a small problem at dinner at the hotel buffet when I, my wife and my daughter were there. I can understand Spanish and heard one of the waiters telling another that he wanted us to leave, probably because it was late and they wanted to go home. It is understandable, but it is also understandable that in a 5-star hotel the service is careful about their words with customers. From that evening on, the waiter was a little uncomfortable serving us. We are not the kind of people who complain to the hotel when we want to enjoy the holiday. But I think it is necessary to inform other future travelers as well as the hotel.
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