Happy Holiday Motel

Awesome service.. the two women in the office was absolutely stunning they helped out so much… I will definitely be back. Thanks ladies. The room is so spacious and my kids loved being here Signed Mrs carter

I booked this property solely on the pictures online. It looked great for a weekend stay. I arrived and those pictures couldn't be farther from the truth. Check in is advertised as 2:00 PM. At 2:30 I was told my room was not ready yet and to just come back later. 4:00 comes and I call the hotel. I was placed on hold for 30 minutes until I walked back to the hotel office. The lady at the desk said the room was still unavailable and they moved me to another room. The room reeked of bleach, had some sort of taggings on the inside of the door, had a rusty refrigerator (inside and out), and the microwave was so dented I thought someone had thrown it off the balcony. Then, later that night I found a large cockroach in the room. I also found another on the floor. I took the one cockroach to the front desk and the staff just replied with "I don't know what that is". One staff member, Liz, said she would authorize a refund. I received a printout of all of my complaints that were logged into their system. I had to leave the hotel room that night and attempt to find another, as the only option provided by the hotel was to be issued a refund and vacate the property. I took this option, as would any reasonable person. I had to initiate a refund request through the booking site I used. For months. MONTHS. Nearly 4, to be exact, they have avoided calls from the booking site, leaving me without hundreds of dollars. Now, today, I have been informed that the hotel has declined the request, simply citing "Not Authorized". No one at the property will answer the phones, either. So, if you value your health and money, do yourself a favor and stay elsewhere. Hell, a cardboard box on the side of the highway would be a 3 star hotel compared to this place. I have had friendlier customer service at the DMV, too.