Polyxenia Hotel

Due to wildfires, our bus was canceled and we were unable to make it to Napflio until after the check out time of 21:00. They showed no flexibility, only tentatively offering to allow us to check in at 22:30 if we paid €20 in cash (and strongly emphasizing absolutely no later) which we were unable to agree to as our bus was scheduled to arrive at 22:35 and we were unable to guarantee whether it would have arrived in time. They offered no type of remote check in. They refused to offer us even a partial refund despite the impossibility of us making it. They explicitly said that there was nothing we could have possibly taken to check in despite our circumstances being out of our control. All of that is understandable if that is their policy, if extremely frustrating and disappointing however I am easily the most upset because of the way I was treated. I was very polite and respectful and their responses, were short, rude, unsympathetic and unkind. Which, given my obvious distress, made the situation all the more anxiety inducing. Perhaps the hotel is a very nice place to stay, I will never know. What I do know is that no one in hospitality has ever treated me with such disrespect and unprofessionalism.

Polyxenia Hotel is the worst hotel I've ever encountered, in nearly 6 years of full-time travelers. The owners pretend to be kind and sweet but are actually manipulative liars who will steal your money. I booked a "double or twin room with balcony" (and selected "double" when forced to choose during checkout) and was given a room comparable to a dungeon with a window that did not open. I asked to be moved to the room I booked and was told that no doubles with balconies exist, despite the listing saying otherwise. I then asked to be switched to a twin with a balcony, explaining that the balcony was the only reason I splurged on this hotel. They said that was not possible. It was late so I spent the night and first thing the next morning, let them know that since they could not provide me with the room I purchased, I would be leaving. The owner went belligerent, yelling in Greek and English, and called her sister in to do the same. As a solo traveler, I felt unsafe and evacuated the premises immediately. They illegally charged my card for over $400, despite being unable to provide me with the room booked. I am still fighting this charge. The location may be nice but it's not worth the harassment, the lies, or the scam. Polyxenia gets off on lying about rooms and stealing your money. Avoid at all cost.

Nice hotel in safe area, old style and classic in the bed room ,nice decorating, in the heart of centre , public parking near by is free. Hotel in the area of old town near shop and restaurant.

No window on bedroom!!!