Top 5-Star Hotels in Naga

Arrived late in the hotel. Did not expect anything as we were tired and randomly booked a hotel for the night. Hotel was clean and new, employees were friendly too. Hoping they could keep the standard. Assigned room was on the 2nd floor and has no view. But nevertheless, we were there to rest. Bed and pillows were so comfy. Amenities were complete too. The only problem was the hot shower. We haven’t inform them as we were tired.

We have been regulars here at the Avenue Plaza hotel for the past several years and it was our 1st visit back in 4 years since the pandemic, which affected the hotel services like all other businesses. With that being said, the reason this review is “Very Good” is solely due to the superior customer service of all their staff who treat guests like family and try their best to meet guest needs amidst the challenges being faced in the ”much-needed” improvement in the hotel facilities and upgrades in its infrastructure. Mr. Dennis Serrano (Manager) has assured us that there are plans in place to address the same and wish him and his team the best. A special thanks to Ms. Arianne Cortez and the front office staff as well as the restaurant, housekeeping, porters, security, gym, cleaning, IT and other staff who go out of their way to make guests happy.

During our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.

This is a no frills hotel that gives you value for what you pay for, but what makes it shine and excel beyond its competitors is the quality of service. I was assisted by Junna to change our room after we discovered stains and a shoe print on the covers. Junna went the extra mile and personally inspected the new room we were to be assigned before giving us the new key card. That level of dedication to hygiene and guest comfort by a front office staff member is very rare nowadays. When we went to the cafe that evening for coffee and desserts, we enjoyed marvelous service from Joseph and Lito. They were very warm, and anticipated our every need. Again, that is something that makes this hotel shine. For breakfast, again, we enjoyed great service from Jonathan. There is only one downside. The breakfast area assigned to us was a tiny, humid and warm veranda. The interior designer didn't think to put fans or insect screens in that outdoor area. Jonathan brought in the staff fan from their own area just to try to keep us cool in the tropical heat. Staff initiative is really there, but space planning was lacking. Luckily we had breakfast and checked out early because that veranda would not be a great place to be at when all the other guests show up for breakfast. Their team really made our stay memorable. I hope management has a good talent retention programme because good hotels are a dime a dozen in that region and top service is their only real USP.

Good and safe to stay. We’ll come back again next year. It’s very worth the price. We were 12 people included kids. It’s very near also the atm machine, groceries store, fast food, church etc. You will love it too. Satisfied client!

Had a few days in the city of Naga, where all pink blooms begin. The hotel is one of those conveniently located at the bus terminal and near the new part of the city. If your a tourist going to the old part is a distance by walk, the next best is a trike or vehicle. Rooms are ok cable TV has limited channels. The bathroom needs more work done. During my stay the basin was clogged up due to other guest disposing their food, the issue was quickly resolved by the management. Food at the café below is worth the price, it keeps your belly full till you reach the city for other, gastronomical options. The staff are great and friendly. No problems on this department. Would I still stay here in my future visits. Yes, but will try other, hotels in the city too. #RP

We always make sure that we stay here everytime we go to NAGA BICOL for a business trip. The price is very reasonable, nice and friendly staffs, clean room, they also provide mineral water and around the vicinity there are a lot of food stalls where you can enjoy the local KINALAS and Bicol Express. 👍😊

Quiet, clean, and cozy. Very convenient too. The staff were nice also and accommodated all my needs while staying in the hotel. Had no issue or problem. The place is also affordable given its services

Located in Naga, 8.1 km from SM City Naga, Primus Hotel and Resort provides accommodation with a garden, free private parking, a restaurant and a bar. The property is situated 4.5 km from Simra, 5.6 km from Carolina and 6.5 km from Carangcang. The resort features an outdoor swimming pool and room service. Guest rooms are equipped with air conditioning, a flat-screen TV with cable channels, a kettle, a shower, free toiletries and a desk. Guests at the resort can enjoy a à la carte breakfast. Primus Hotel and Resort can conveniently provide information at the reception to help guests to get around the area. San Felipe is 6.7 km from the accommodation, while Palestina is 7.2 km away. The nearest airport is Naga Airport, 13 km from Primus Hotel and Resort.

Ideally located in the prime touristic area of City Proper, Crown Hotel promises a relaxing and wonderful visit. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, Wi-Fi in public areas, car park are just some of the facilities on offer. Some of the well-appointed guestrooms feature television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. Recuperate from a full day of sightseeing in the comfort of your room or take advantage of the hotel's recreational facilities, including massage, karaoke. For reliable service and professional staff, Crown Hotel caters to your needs.