I don't know where to start because every aspect of staying at Palacina was beyond expectations. The staff are wonderful - friendly, helpful and efficient, taking care of every need. From management to reservations, to front desk, to porters, to housekeeping, to restaurant, to transportation, everyone made sure every need was addressed quickly, professionally and with a smile. The food was excellent. The lobby and meeting areas are warm and inviting. And the guest rooms are luxurious, sparkling clean and spacious. You can tell this is a family-run business because it has a welcoming, personal touch from the first greeting to time to depart, and not the impersonal feel of the larger or chain hotels. We have had the opportunity to stay at Palacina numerous times when we visit Nairobi and there has never been one moment of disappointment. You feel like family and are treated as such. We stayed at other well-known Nairobi hotels before we discovered Palacina. You don't need to look any further. You will not regret taking advantage of a stay at the Palacina. It is a gem.