Hotels in Nairobi

"Very pleasant stay. They had the best staff who always have a smile when they deal with you. They have a nice spa and gym I had a problem with my room and they moved me straightaway The rooms are spacious and the beds are huge Only problem I had was they don’t have air conditioning but when I asked for a fan it was brought to my room immediately The housekeeper Lynda was great she always made sure your room was up to your satisfaction The concierge Masinde was always on hand to help me. Whenever I came back to the hotel after a few days touring he would bring a plate of fruit to welcome me back"

"I recently stayed at the Argyle Grand Hotel near Nairobi Airport for a short transit visit and overall found it to be a well-designed and welcoming property. From the moment we entered, the grand high-ceiling lobby left a strong first impression. The space is both elegant and vibrant, with a lively café that adds to the hotel’s energetic atmosphere. Although our stay was brief and we didn’t get to explore the entire property, a few key observations stood out: Room Comfort & Facilities The room was spacious, well-maintained, and offered a comfortable environment for rest. All essential amenities were available and thoughtfully arranged. However, one practical inconvenience was the design of the bedside power sockets. If you’re using a larger adapter—such as the standard Apple three-pin plug—you won’t be able to connect it properly due to the tight placement. A more flexible socket layout would greatly improve guest convenience. Room Service Pricing We attempted to order a glass of juice and were quite surprised by the pricing. The staff informed us that a single glass of juice costs KES 900, with an additional KES 1,000 delivery service charge—surpassing the cost of the item itself.As someone with over 18 years of professional experience in the hospitality industry, this was the first time I’ve encountered a hotel charging a room service delivery fee that exceeds the price of the item. This pricing structure felt unreasonable and could certainly benefit from greater transparency and guest-friendly adjustments. Reception & Staff The front desk team was highly active and professional. They ensured all guest details were carefully managed and provided helpful support throughout the stay. Their warm demeanor and attentiveness were much appreciated. Shuttle Service The hotel provides an airport shuttle service, which is a valuable and convenient offering. The driver was polite and extremely helpful. However, punctuality was an issue. We were informed that the shuttle would depart at 5:00 AM, and we arrived in the lobby 10 minutes early. Unfortunately, the shuttle left 15 minutes late because other guests were delayed. For an airport transfer, such delays can cause serious inconvenience—especially for guests with early flights. We recommend enforcing a maximum wait time of 5 minutes to ensure fairness and timeliness for all travelers. Noise Levels While the room was otherwise quiet and relaxing, there was noticeable music playing in the evening, which may disturb light sleepers. This is something to consider if you’re seeking an early night before a flight. Final Thoughts The Argyle Grand Hotel offers a visually stunning environment, comfortable accommodations, and excellent service from its staff. With a few adjustments in pricing policies and shuttle scheduling, it has the potential to deliver an outstanding guest experience. For those transiting through Nairobi Airport, it remains a solid and worthwhile option for a short stay."

"1. Hotel is located at prime location specially for Muslim travellers as finding Halal food is too easy, and getting all other stuffs is also convenient. 2. Wifi is too weak at the hotel. 3. When I arrived my mattress was broken, it was changed after almost 3 to 4 requests , but new one also I dont find more comfortable. 4. Rest, all facilities are very good considering the price."

"The hotel is nice but the staff is excelllllent , from the reception to dinning staff they were very welcoming❤️, i will definitely go back"

"This trip, Trip.com ［ Lidagong ］. The flight booking is a flight that can't be found at the airport, and the airport staff helps to find all kinds of things. Finally, I found that the flight issued by Trip.com may be another airline, but fortunately, I finally left. To Kenya, at night to the hotel, the front desk told me that there was no reservation message. Fortunately, the customer service was still at 2:30 in the morning. After half an hour, the problem was dealt with. It was said that it was a system reason. I wanted to roll my eyes. The front desk said that I just received the agent's reservation. I don't want to talk to Trip.com about ］. Domestic can be said to be the four-star standard of the hotel more than ten years ago, clean and tidy, no toiletries and disposable slippers. The sound insulation is relatively poor, the glass windows are not closed, and the wind will be very loud. The staff is very good, the meeting will be very warm to say hello, will take the initiative to help solve the problem. Breakfast is OK, can eat enough, it is estimated that the restaurant is darker, resulting in not much appetite to see anything. There are not too many types of fruit every day, and pineapple is very sweet. The surrounding location is also safe, very close to the taxi."

"This is a relatively new and luxurious hotel in Nairobi. Security is very strict, with security personnel questioning guests at the entrance, dogs checking for explosives, and even armed security personnel checking bags in the lobby. However, there's no need to worry about security; it's purely a government requirement. The staff at the hotel are very nice, from the front desk to the concierge and the restaurant. Everyone is friendly and willing to help with any questions. The hotel has comprehensive facilities, including table tennis, darts, a gym, and an outdoor swimming pool. The restaurant offers a rich breakfast and excellent coffee. The hotel's location isn't very central, so there are no restaurants nearby. You can either dine at the hotel or take an Uber to the nearby village market, which offers both food and shopping. It's very convenient."

"Overall it was a satisfactory experience. We only stayed for one night, but compared to where we spent the preceding three nights, it was like heaven!"

"We booked a five day stay at Sarova Stanley and honestly it was the best decision. From the moment we arrive, we are greeted warmly by the staff and took care right away of our baggages. Upon entry they took care of us with warm towels and refreshments which was absolutely lovely. We arrived early at the hotel at 11am inspite of the check in time of 2pm they immediately processed everything as they gave us consideration because we are travelling with an infant, we are so lucky and did I mention we were given an upgrade! We were always looking forward to breakfast as the food is chef's kis. Location is amazing Pool is always cleaned and not crowded at all. The staffs are very attentive to your needs. Stanley Sarova is indeed a stort to tell and I highly recommend staying especially with family. I highly recommend to stay on this hotel."

"Updated building in need of a remodel, tried to charge $23.00 for breakfast alone.  Bathroom in room was not good, small tv in the living area without Netflix or YouTube.  They need a remodel"

"I stayed here solo. I arrived at Jomo Kenyatta International Airport in Kenya after 7:30pm, and although the hotel's check-in time had already passed, I was able to enter. I was scheduled to be picked up for the safari tour at 7am the next morning, so my stay was really short, but the staff were kind enough to explain everything to me, even though I didn't know anything. I was very worried about the safety of the hotel, but the driver even took me to a nearby ATM. Breakfast was buffet style, and the chef made omelets for me. Everything was delicious. The room was simple, but the facilities were very clean, and I wished I could have spent a little more time relaxing! I would definitely stay here again if I have the opportunity. Thank you very much."