5-Star Hotels in Nairobi

Service was very good. The pick up at the airport was very efficient. All staff from Front Desk to Room Cleaners were very polite and helpful. The rooms are clean and comfortable. 

Very comfortable hotel to live in. The security check in the store is very strict and safe. The front desk service is warm and meticulous. There are more breakfast styles. The dinner price is OK and tastes good.

Situated in a busy location, amenities and nice restaurant near by. On our check out we were asked to pay additional $ as the exchange rate changed from the moment we pay our room cost during checked in, so we ended up having to spend time to understand why the hotel would charge customer an amount in USD upon check in, and charge customer again if the exchange rate changed at the end of our stay, when I asked would they refund money to customers if the exchange rate changed favourable to the customer, they couldn't answer. Be aware on their overcharge policy and they disguise the charge with while refunding the deposit.

The service and breakfast was good and we also had dinner at Upepo twice which was very tasty.

This was my first business trip to Africa, and I was really impressed by the hotel's security. The service was excellent, the breakfast spread was great, and there wasn't a single mosquito. I'd definitely stay here again on my next visit to Africa.

I am quite satisfied with the overall facilities of the hotel, but the body odor of the cleaner (male) is so strong that I can still smell the odor on my body after cleaning my room. No one came to clean the room from the first day to the second day.

Pros: My family and I stayed for one night. I recommend this hotel. It has 24-hour security, beautiful modern design, hospitable staff, and a large, comfortable room. We had dinner at the panoramic Troy restaurant on the 8th floor; I suggest trying the fish and lamb. Cons: The pool needs a bit of renovation.

It was a comfortable stay with good service. Food was good. As im a tourist from overseas, not sure if my diarrhoea was from the dinner/breakfast here or it was from not being used to the food/food from the previous place. Nonetheless, enjoyed my stay. My partner did not get diarrhoea so am not too concerned that it is the hygiene of this place. Everything looked good with good security

we spent 4 days in this superb well-located hotel. The meals were varied, the room very clean, and special mention goes to the many attentive staff members especially to the lady at the travel desk who gave us great advice for our safari in Nairobi National Park and to our Uber driver. One negative point: the pool is not heated.

I had a wonderful stay at Novotel Nairobi, specifically in Room 308, and everything was absolutely perfect. The room was spotless, well-designed, and very comfortable, making it easy to relax after a long day. The bed was good, the amenities were thoughtfully provided, and the overall ambiance was welcoming. I felt like a million dollars staying in this amazing room. The service was good from start to finish— good security, staff were professional, friendly, and always ready to help. Housekeeping did a great job, and the attention to detail really stood out. Overall, my experience exceeded expectations. I would happily stay here again near Westgate shopping centre. Highly recommend.