5-Star Hotels in Nairobi

Such a peaceful quiet beautiful part of Nairobi. Hassan was brilliantly helpful in finding me a quiet room for some much needed rest after lots of travelling. Great food and gardens and can’t r commend highly enough Will return for sure

This hotel was amazing. I was pleasantly surprised and impressed with everything. I loved the decor, the facilities and most importantly the professionalism of the staff. John at reception was fantastic, he recognised I was a silver member and had macaroons and chocolates out in my room. Nick in concierge was also great, they went over and beyond to help me. The rooms were a dream, the beds very comfortable, decor to dream of and a vide range of TV channels. Housekeeping brought a coffee homemade face scrub which was wonderful and made my skin feel so smooth. The roof top bar and restaurant is a must; the ambience, food, drinks and views are all top rated. This is my favourite Hilton I've been to.

This is a relatively new and luxurious hotel in Nairobi. Security is very strict, with security personnel questioning guests at the entrance, dogs checking for explosives, and even armed security personnel checking bags in the lobby. However, there's no need to worry about security; it's purely a government requirement. The staff at the hotel are very nice, from the front desk to the concierge and the restaurant. Everyone is friendly and willing to help with any questions. The hotel has comprehensive facilities, including table tennis, darts, a gym, and an outdoor swimming pool. The restaurant offers a rich breakfast and excellent coffee. The hotel's location isn't very central, so there are no restaurants nearby. You can either dine at the hotel or take an Uber to the nearby village market, which offers both food and shopping. It's very convenient.

Situated in a busy location, amenities and nice restaurant near by. On our check out we were asked to pay additional $ as the exchange rate changed from the moment we pay our room cost during checked in, so we ended up having to spend time to understand why the hotel would charge customer an amount in USD upon check in, and charge customer again if the exchange rate changed at the end of our stay, when I asked would they refund money to customers if the exchange rate changed favourable to the customer, they couldn't answer. Be aware on their overcharge policy and they disguise the charge with while refunding the deposit.

The president of Kenya live just opposite the hotel. You can have free access to Arboretum Park as hotel guest. The environment is quiet but when it comes weekends their Brunch at Firelake Restaurant is a must join for the fun and laughter.

I had a wonderful stay at Novotel Nairobi, specifically in Room 308, and everything was absolutely perfect. The room was spotless, well-designed, and very comfortable, making it easy to relax after a long day. The bed was good, the amenities were thoughtfully provided, and the overall ambiance was welcoming. I felt like a million dollars staying in this amazing room. The service was good from start to finish— good security, staff were professional, friendly, and always ready to help. Housekeeping did a great job, and the attention to detail really stood out. Overall, my experience exceeded expectations. I would happily stay here again near Westgate shopping centre. Highly recommend.

Pros: Clean and spacious rooms. Cheerful & supportive staff. Very secured facility. Spa service & team is perfect. Cons: slightly out-dated facilities Also restaurant food is average. My openion: Low value for money.

I am quite satisfied with the overall facilities of the hotel, but the body odor of the cleaner (male) is so strong that I can still smell the odor on my body after cleaning my room. No one came to clean the room from the first day to the second day.

Hotel room is new and huge, very good for family, I stayed for a 2 bedroom apartments for 2 nights, receptionist beta and the girl who is cleaning the room is super helpful and professional, highly recommend

Excellent hotel. Abit far from the city centre but it had an amazing environment surrounded by nature. The rooms were massive. The overall experience was great! The gym could been better on the other hand the pool was lovely.