5-Star Hotels in Nairobi

We have a very enjoyable stay at the hotel. The services provided by Bruno at the concierge before , during and after our stay have been top notch. He helped us arrange the private vehicle to visit the different tourist spots prior to our arrival and we managed to maximise our 2 days one night stay visiting the souvenir shops, giraffe park and the national park immediately on arrival and the relaxing hotel massage services prior to dinner. He also assisted us to book the 3 different restaurants and the food were all to our satisfaction. Thanks again to Bruno for his efficient and attentive service. Our stay could not be better!

Really close to airport, excellent service, if need to be near airport this is the spot to choose

This is a relatively new and luxurious hotel in Nairobi. Security is very strict, with security personnel questioning guests at the entrance, dogs checking for explosives, and even armed security personnel checking bags in the lobby. However, there's no need to worry about security; it's purely a government requirement. The staff at the hotel are very nice, from the front desk to the concierge and the restaurant. Everyone is friendly and willing to help with any questions. The hotel has comprehensive facilities, including table tennis, darts, a gym, and an outdoor swimming pool. The restaurant offers a rich breakfast and excellent coffee. The hotel's location isn't very central, so there are no restaurants nearby. You can either dine at the hotel or take an Uber to the nearby village market, which offers both food and shopping. It's very convenient.

Everything is very good, but the only shortcoming, first of all for travelers from Russia, that it is impossible to pay the expenses in the hotel in cash, the expenses on the hotel can be paid only by credit card

Situated in a busy location, amenities and nice restaurant near by. On our check out we were asked to pay additional $ as the exchange rate changed from the moment we pay our room cost during checked in, so we ended up having to spend time to understand why the hotel would charge customer an amount in USD upon check in, and charge customer again if the exchange rate changed at the end of our stay, when I asked would they refund money to customers if the exchange rate changed favourable to the customer, they couldn't answer. Be aware on their overcharge policy and they disguise the charge with while refunding the deposit.

I am quite satisfied with the overall facilities of the hotel, but the body odor of the cleaner (male) is so strong that I can still smell the odor on my body after cleaning my room. No one came to clean the room from the first day to the second day.

The Hyatt is centrally located for convenience it’s across Sarit Center which has a lovely selection of restaurants. The staff were amazing and were always on hand to assist with request big and small. We had booked a family safari and were due to be picked at 6am; the restaurant was great enough to provide weetbix for our daughter at 5am, this was greatly appreciated. Simon, Jackson and Eddie were all very helpful

Due to a layover, I booked this hotel for one night at the last minute. The location is decent, probably near a business district. Across the street is a JW Marriott, and downstairs there's a Carrefour and a delicious Chinese restaurant (highly recommended). The front desk staff were very enthusiastic and carefully explained the check-in process and how to get to our room (you have to go a bit out of the way to reach the guest room area). There's also a security check upon entering the hotel. However, there was an incident that made for a very bad experience. We booked a two-bedroom suite, but the balcony door lock was broken and couldn't be closed. At the same time, the entire building was undergoing facade maintenance or cleaning, with ropes hanging directly outside the balcony, which made us feel like someone could break in at any moment. As soon as we checked in, we noticed these issues and immediately reported them to the hotel, requesting a room change. The hotel refused, stating they would send staff to inspect and repair it. After much back and forth, it still wasn't fixed. We called the hotel again to request a room change, but again, it was denied. Next, we reported the situation to Ctrip. Ctrip apparently contacted the operating team, which is managed by a Chinese company. Although they agreed to change our room, upon inspection, they found that the same room type on different floors also had broken door locks. The management then tried to reassure us by saying that they also lived in the building and the area was very safe. It's incomprehensible that hotel management would use such an excuse to explain a management flaw, when there were clearly many more appropriate and quicker solutions. After several hours of hassle, and already being tired from the layover, we honestly couldn't be bothered to argue with the hotel anymore. In the end, we just used a sofa to block the balcony door and made do for the night. Ctrip was quite good, constantly checking on the progress and offering some compensation. The hotel management, however, never followed up again. In short, the experience of staying at this hotel really depends on luck.

Excellent hotel. Abit far from the city centre but it had an amazing environment surrounded by nature. The rooms were massive. The overall experience was great! The gym could been better on the other hand the pool was lovely.

We checked in after arriving in Nairobi. The staff at hotel were really polite especially at the front desk. We were able to exchange money which was great and saved us the hassle of searching for another place. We wanted to go to the Masai Market and asked the concierge how much it would cost for them to organise a car. It was extremely overpriced at $40 for a return journey. We ended up downloading the uber app and paid around $8 dollars for a return trip! Definitely useful to download Uber! The room was clean enough and we had a great night's sleep as we were shattered from the journey.