AAnonymous UserDue to a layover, I booked this hotel for one night at the last minute. The location is decent, probably near a business district. Across the street is a JW Marriott, and downstairs there's a Carrefour and a delicious Chinese restaurant (highly recommended). The front desk staff were very enthusiastic and carefully explained the check-in process and how to get to our room (you have to go a bit out of the way to reach the guest room area). There's also a security check upon entering the hotel.
However, there was an incident that made for a very bad experience. We booked a two-bedroom suite, but the balcony door lock was broken and couldn't be closed. At the same time, the entire building was undergoing facade maintenance or cleaning, with ropes hanging directly outside the balcony, which made us feel like someone could break in at any moment. As soon as we checked in, we noticed these issues and immediately reported them to the hotel, requesting a room change. The hotel refused, stating they would send staff to inspect and repair it. After much back and forth, it still wasn't fixed. We called the hotel again to request a room change, but again, it was denied. Next, we reported the situation to Ctrip. Ctrip apparently contacted the operating team, which is managed by a Chinese company. Although they agreed to change our room, upon inspection, they found that the same room type on different floors also had broken door locks. The management then tried to reassure us by saying that they also lived in the building and the area was very safe. It's incomprehensible that hotel management would use such an excuse to explain a management flaw, when there were clearly many more appropriate and quicker solutions.
After several hours of hassle, and already being tired from the layover, we honestly couldn't be bothered to argue with the hotel anymore. In the end, we just used a sofa to block the balcony door and made do for the night. Ctrip was quite good, constantly checking on the progress and offering some compensation. The hotel management, however, never followed up again. In short, the experience of staying at this hotel really depends on luck.
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