Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 28, 2026
Guest User
The accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a ”Jazz Night” but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.
Show more
Price per night from:PHP 5,511
Posted on Jun 3, 2026
Lim Hooi MinMy solo travel for business. The surrounding is safe with excellent security precaution. The room and hotel is clean. In-room food is good too. Prompt email reply and excellent service.
Show more
Price per night from:PHP 7,138
Posted on Aug 5, 2026|Superior Twin Room
Guest UserI booked this hotel two months in advance, paying 980 RMB per night including breakfast. However, on the day I checked in, my colleague found the price was 580 RMB per night with breakfast. Early check-in cost an extra $30.
I appreciated that the power outlets were universal Chinese type, so I didn't need an adapter. The breakfast offered steamed buns, noodles, and chopsticks. While it was nothing special, it was decent enough. The outdoor seating at the restaurant was very comfortable.
On the downside, the room facilities were outdated, and the hygiene was just average. There was a strange smell from the wardrobe and the sink, and some areas were quite dirty.
On the positive side, the staff were all very nice. If the price had been under 500 RMB per night, I would have found it acceptable. But paying nearly 1000 RMB per night, I felt like I got a raw deal.
Show more
Price per night from:PHP 4,173
Posted on Aug 15, 2025
Guest User
I am quite satisfied with the overall facilities of the hotel, but the body odor of the cleaner (male) is so strong that I can still smell the odor on my body after cleaning my room. No one came to clean the room from the first day to the second day.
Show more
Price per night from:PHP 7,844
Posted on Jul 15, 2026|Deluxe Room
Guest User
I stayed here twice, once on arrival and again the day before my flight home. The first time, I was a bit disappointed because I was on the 5th floor and my window looked out onto a terrace. However, my second stay was on the 9th floor with an amazing view overlooking Nairobi National Park, which really boosted my overall impression! I could even spot giraffes and ostriches with binoculars.
The room itself was spacious and comfortable, with absolutely no complaints. Security was also excellent. I had expected there to be more shops within the building, but aside from about three restaurants, most of the other spaces were vacant. So, for any shopping, you'll need to venture outside.
Show more
Price per night from:PHP 4,071
Posted on Nov 26, 2025
Guest User
I stayed at this camp expecting an adventurous experience, but it did not quite meet my expectations. The price was very high for what you get—essentially just a tent with a toilet quite far away (try walking at 3 am under umbrella to the toilet with +14C). While the adventure aspect is there, it felt like overpaying, especially considering the costs for similar accommodations in this country.
On the positive side, the bed was really comfortable, and the tent was cozy, which made for a good night’s sleep. The territory of the camp was nice, and breakfast was excellent, adding some value to the stay.
Overall, I have mixed feelings. I liked some parts of the experience, mainly the cozy sleep and the breakfast, but I would not come back or pay this amount of money again. For the price, it is not worth it in this destination.
PS shout out to the staff, they are fantastic and very nice
Show more
Price per night from:PHP 2,054
Posted on Jul 26, 2024|Superior Double or Twin Room
MrV12341234
Overall this hotel was good. The breakfast food spread was amazing and the A-la-cart items you could order at dinner were very fancy and delicious.
The staff was friendly and kind (but they often seemed overwhelmed with work). There was a huge walking path in the back of the lot. The grounds were beautiful. The hotel was clean. The gym was small; it included a rack of dumbbells, two or three treadmills, an elliptical machine, and one yoga mat. The water jug in the gym was empty.
We wouldn’t stay here again because there are really nice hotels nearby for 1/3 of the cost. Maybe the food variety wouldn’t be as good as Eka, or less beautiful grounds, but Eka was not worth the extra cost. We stayed two nights and the entire time couldn’t see where the $125 a night value was coming from.
Sadly, the other Nairobi hotel ratings on Trip are lower, like 3.5. An example hotel is Maison Royale. But if you’re looking for a good hotel just a bit less fancy, go somewhere else.
Show more
Price per night from:PHP 6,961
Posted on Dec 21, 2025
Guest User
I had a wonderful stay at Novotel Nairobi, specifically in Room 308, and everything was absolutely perfect. The room was spotless, well-designed, and very comfortable, making it easy to relax after a long day. The bed was good, the amenities were thoughtfully provided, and the overall ambiance was welcoming. I felt like a million dollars staying in this amazing room.
The service was good from start to finish— good security, staff were professional, friendly, and always ready to help. Housekeeping did a great job, and the attention to detail really stood out.
Overall, my experience exceeded expectations. I would happily stay here again near Westgate shopping centre. Highly recommend.
Show more
Price per night from:PHP 7,742
Posted on Mar 4, 2020
JIONGThe environment is very good, if only some wild animals are raised. Breakfast is good, set breakfast and dinner, barbecue for one night to watch the show, European dinner for one night. Both are pretty good. At noon, it will be resolved next to the shopping mall. Not too many guests, suitable for vacation.
Show more
Price per night from:PHP 9,517
Posted on Nov 4, 2025
1875786****
The environment is good, clean and comfortable, it is very convenient to have three meals, and the taste is also very good.
Show more
Price per night from:PHP 4,730