3-Star Hotels in East Java, Indonesia

Very strategic location in the central of surabaya. Front desk speak limited english but nothing to expect for the price. Its quite clean and convenient

Not really satisfied, service could be better. Reached at 4pm (indoesia time) to check in, was asked to wait as the room is not ready. Waited for 10mins which is okay. Card only given 1 - not convenient when we arranged inhouse massage as one of us need to stay in the room with the massuer while my husband went down to pick up another masseur and the room went off pitch black. Breakfast - eggs ran out by 9am, and was told that there will be no more eggs Checkout day, called reception around 10am - request for additional mineral bottle for drinking but was told that we are checking out today and we would need to purchase the bottle. Checkout - was running 5 minutes late, reception already called asking to check out now. Bed and pillows are okay and comfortable to sleep. There’s international plug so you can use if you’re using 3 pin plug. Location is perfect, just across the Tunjungan Plaza but nothing nice to shop. Just boring. Service could be better, but definitely not returning for us.

I dont know much about the location since I only used it for transit between places, but it was okay since it was close to the place I wanted to go to. Cleanliness wise, the bed sheets could do well with more cleaning since they're stained. Service is normal for a hotel that cheap. Facilities is also not much different, just the fact that we have to use stairs is a bit dissapointing. Wifi is okay.

The location is very convenient. The receptionist Apreriya is friendly and helpful. The room was comfy and clean, but there weren’t slippers and hair dryer. I had a nice rest there before moving to my next destination. That’s pity that the swimming pool is closed due to renovation until 25th August.

It's a comfortable place for a transit stay, but this time I was perhaps unlucky. I got a room where the AC wasn't cooling properly, and the TV only just turned on, with a blurry picture and a very limited channel selection.

📍Location (+) Located in the city center, convenient access to many tourist spots in Surabaya. There's Indomaret next to the hotel, which makes it convenient too. Wisata Rasa, a recommend place to buy edible souvenirs (like almond crispy), is also nearby. (-) I expected very walkable distance to Tunjungan Romansa, but it is apparently further away than expected. Still walkable but will take quite some time, and only walkable at night. Walking in the day is not very feasible due to Surabaya hot weather. 🏠 Room Facilities (+) TV, desk, 3 electrical outlets, wardrobe with hangers, storage cabinet, safety box, air dryer in the bathroom, and electric kettle are available. Water gallon for refills is available outside the room. (-) The lights in the room are dim, which makes the room unsuitable for work. Toilet issue is of low quality. No fridge. Cuttlery are provided with charge. 🏨 Hotel Facilities (+) Great breakfast with various options, including local delicacies like lontong balap. There are board games, mini pool table, and foosball. PCs are available in the lobby, not sure if it works though. Can store luggage in the receptionist after check out. Toilets are available in the lobby. (-) The hotel only gives 1 access card per room, even if I book a room for 2 people. Was excited to see congklak game but apparently the seeds weren't enough. 👥 Service (+) Friendly staffs. Could ask for extra towel. Could request for specific housekeeping cleaning time.

I was pleased with my experience staying at Hotel Bisanta Bidakara. The building is kinda old, but the room was spacious and well-appointed, featuring a comfortable sofa, TV, closet for hanging clothes, refrigerator, and a relaxing bathtub. The hotel also provided a delicious breakfast with a diverse range of dishes, including nasi goreng, pecel, bubur ayam, spaghetti, nasi kuning, and many more. However, there were a few issues that arose during my stay. The air conditioning unit failed to turn on for about 20 minutes, the remote control screen was blurry, and there was a noticeable noise from the machine. Fortunately, the AC was able to function again after a short while. While there is room for improvement, the hotel's comfortable rooms, the wonderful breakfast experience and responsive staff make it a good choice for those looking for accommodation in Surabaya.

This hotel is centrally located with plenty of eateries and major shopping mall Tunjungan Plaza within 5 mins walk away. The breakfast buffet has a very good spread and the entire hotel was very clean and orderly. The service staff were very helpful and able to converse in simple English. This is a super value for money hotel to stay with the family.

The location of the hotel is easy to find, the service is very warm, the room is spacious, the facilities are complete, and it feels like home! Very good! It is a hotel worth staying in for travel, vacation and business trip!

The room and bathroom were fairly spacious. However, the property shows signs of age, and it is clear that it is an older structure in moderate condition. The bathroom appears to be in better shape, possibly because it has been renovated. The additional air conditioner (split unit) was excellent—very quiet, almost imperceptible, and highly effective. There were some minor issues with the laundry service, as a few stains or imperfections were noticeable. However, these did not appear to be due to used linens, but rather to washing or handling. The lighting in the room was good, even though the electrical system is somewhat dated. There were convenient power outlets near the bed, along with bedside lights. The room lighting was more than adequate, while the bathroom lighting was slightly insufficient. The Wi-Fi connection was satisfactory, with no significant interruptions or dropouts. The location is ideal for travelers needing to catch a train, as the railway station is only a few hundred meters away. Overall, the property offers good value for money.