Fairmont the Norfolk Reviews

This is a real treasure of a place! The atmosphere is old world charm, the food is fabulous at TATU. The bar is excellent with service and attentiveness to you needs. The gift shop is stellar for some nice jewelry. The facilities are clean as a whistle as they say...breakfast was outstanding with so many choices. The work out facilities are just super great, and the pool is heated. Ok, lastly the ambiance of colonial Africa just fills the air, from the art, to the breezes flowing freely through this wonderful hotel!

Location and stuff super good also the food there was nice, I booked for others

I stayed close to the street and the facilities are old

This hotel is extremely unfriendly to Chinese people. There were Europeans and Americans and us at the same time. The Europeans and Americans checked in directly. As for the Chinese, he said that we arrived early and asked us to pay an extra 110 US dollars to check in. Now the rooms are very empty and the occupancy rate is very low. It’s not that there are no rooms, but some rooms are not allowed to be checked in. I chose to resolutely not pay extra money, so we had to wait for three hours before checking in. We were given a very bad room, right next to the central air-conditioning main machine room, and it was noisy all night and I couldn’t sleep. The next day, we had to check out. Our reservation page clearly stated that we could check out from 10 am to 12 pm. But after 9 am, people kept urging us to leave. We went downstairs to check out at 11:20, and the front desk said that we had to pay extra money for overtime. At the same time, Europeans and Americans checked out, and they checked out smoothly and left directly. So this hotel discriminates against Chinese people.

The environment is very good, and the service, especially the check-in speed, is hard to describe

The courtyard scenery is very beautiful

Nice British style

What a nice surprise for a business trip hotel. It transformed the stay like I was on holidays. The breakfast buffet was good, and the lunch buffet was very classical, unfortunately. But overall, it was a nice stay! The staff was kind and welcoming.

I love this style. It is one of the best hotels ever. Amazing service, willingness of the staff, high level. I had a business stay here with days off for relaxation and excursions, which they organized wonderfully. All the staff are amazing, for example Elisabeth, or Joy and Sanda from the concierge desk. I don't know all the names, but they are all wonderful and smiling, nothing is a problem for them.

My arrival was a whirlwind and after a long flight, the Fairmont Norfolk in Nairobi. A place of history, elegance, and... unexpected comedic moments. My recent stay there was a delightful mix of five-star luxury and laugh-out-loud situations.

This is an incredible historical property located in Nairobi. The rooms are very spacious, beds and linens super comfortable, and bathrooms are well appointed and have excellent amenities. There was a mini fridge in the room, a kettle, instant coffee and teas, and cups and glasses. Also, a safe box, ironing board and umbrella in the closet. There were many nice touches such as a fresh rose in the bathroom and your slippers being laid out beside the bed each evening. The restaurant on site called Tatu offered a fantastic meal. The bar is open 24 hours. The morning buffet is expansive and has something for everyone. Make sure to try the mango juice! The staff here are top notch. They were there to help with everything. Special shout out to Jackine at the front desk who was really a star. She provided excellent customer service every time we interacted with her and even found a security guard to walk us to a restaurant in the area. They really look out for their guests and safety is a number one priority. We truly appreciated everyone on the property. A fantastic place to stay in Nairobi!

The hotel and service are of very high quality. The employees are friendly and very sympathetic.The food in the restaurant is very delicious. We would like to thank every staff, especially Somaita. Thank you Somita for special ceremony for us.

I just want to give a shout out to Christine Omondi who is the most helpful front desk person ever!! My daughter had gone through a series of difficult experiences with an airline who shall not be named. Christine was a shining light in what had been a long and terrible few days. Thank you Christine.

Great hotel, peaceful place. I wish I could have stayed longer. The restaurant Tatu was a highlight of my stay in Nairobi. I'll try and visit again. Beautiful spa treatment experience that I used again and again, the pool was also nice. Great place to visit!