Hotel Troy

Lovely staff and beautiful grounds. Highly recommended.

This was the third time we brought a group to Hotel Troy. The management is very friendly & eager to make the experience one of the best. The staff are always kind & want to help. The food is top notch. Highly recommend for small or large groups!

We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.

Before writing this review I tried to contact the owner /MD to inform her of my possible review. This hotel was to be the worst in Nairobi. Our ´deluxe´twin room was about as far from deluxe as you can get. The window didn´t close, nor could it be forced because the glass was broken. The TV didn´t work even though a young man came up to repair it. There was no kettle or safe in the room, and the two double beds as advertised on their web site were singles with one bedside table, no bedside lights and holes in the mosquito nets. The shower was so hot it was impossible to use. The receptionist offered us the use of another room to shower in. On investigation, our room didn´t have cold water connected the pipe was hanging loose. We were finally moved to a two bedroomed cottage in the grounds, which was better. Still very dirty, two dining chairs (how 4 people could eat I have no idea) and dangerous at night as the outside lights didn´t work. As the wifi didn´t work we were given a mobile router, which was removed the next day, when this was queried at approximately 14.30 we were told it must be housekeeping. At 17.15 it was returned having been used somewhere else, which the staff knew perfectly well. Breakfast was a disaster the first two days, the menu for the restaurant, which still had Christmas decorations hanging up, was nothing like the one on their web site and the place was filthy, with electrical cables everywhere, broken window panes, missing lamp shades, bulbs, kitchen cupboards I wouldn´t have stored fertiliser in and an air of tiredness and being unloved. I have pictures but prefer to share them with the owner/MD before sharing them on here.The receptionist on check in/check out was lovely and we felt sorry for her having to deal with the problems.

Great ambience outdoors and indoors, amazing nature with trees and one can spot some friendly monkeys. I enjoyed the samosas and great service Definitely a favorite of mine and will be back. The place has been renovated and they now have themed nights

The cottage room was nice and pretty, with a little common area with couches and a kitchenette. The double room on the other side, not so much. Very hard to sleep because of the dogs barking or wimping most of the night and very basic room. The place is sadly run down, garden might have been beautiful in the past but could use some maintenance and the dining room is cold and unfriendly. Food was not the best we had. Still a good option if you just want a room to sleep and don’t want to spend too much. This is also conveniently located next to the elephant orphanage, the giraffe center and Nairobi National Park.

The checkin process was disappointing as they couldn’t find my reservation for a while. Internet is very spotty. Staff are friendly but everything else was mediocre.

This came recommended to me by a new acquaintance. Highly recommend for an out of the way, tucked in a wooded area to truly relax away from the city center. Near the national park, BOMAS, and regional Wilson Airport. Great service. Internet is intermittent, but manageable within the main reception/restaurant area and rooms above. Very clean!

The stay was great and the staff were very friendly. We had a nice relaxing day round the pool. The cottage was spacious and the setting was beautiful in the shade of the trees