Top rated hotels in Nampa

Holiday Inn Express & Suites Nampa - Idaho Center
4.4/599 Reviews
My husband and I made reservations for mid-March 2022 and the guest relations person made our reservation in mid-February 2022 in error. As a result, our credit card was charged as a no show. We called to cancel our stay in March since our appointment was changed to a phone call and not an in-person meeting and discovered the error. We complained about the charge and were only offered a gift certificate that expired in December 2022. We asked for our money back and were told our only choice was the gift certificate. We live in California and thus wouldn’t be back until 2023. We left a voicemail for the manager, but the manager never called us back. We disputed the charge on our credit card, but the hotel again noted us as a no show although we could prove we had an appointment in Eagle in March with reservations in Twin Falls directly after our stay. Generally, we book online but the guest relations person told us to call her directly since when we stayed previously, she gave us her card with a discounted rate. The line wasn't recorded. She gave us a confirmation number, but we didn't receive an email (I don't believe she asked for our email address). This was very disappointing. We won’t be staying in Holiday Inn Express in the future. We were surprised how we were treated when we asked for our money back.

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