Jiangsu Phoenix Palace Hotel Reviews
Jiangsu Phoenix Palace Hotel
47 Hunan Road (Hunan Lu), Nanjing, ChinaView Hotel Details
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1 night
Jiangsu Phoenix Palace Hotel Guest Reviews
4.6/5
Very Good
3365 review
Verified reviewsLocation4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All Reviews(3365)
Positive reviews(3282)
Reviews with photos/video(770)
Easy to get around(458)
Convenient location(396)
Close to metro(221)
Friendly front desk staff(191)
Large rooms(151)
Delicious breakfast(138)
Parking difficult(54)
Negative reviews(83)
Guest User
Selected Comfy Room (Double bed)
Stayed in May 2024
Friends
14 review
Outstanding
Posted on May 26, 2024
Great rooms, great service, great location, lots of free water to drink
Response from Property: Thank you for staying in our hotel. Welcome to our hotel again.
AJL Group
Selected Comfy Room (2 beds)
Stayed in Sep 2023
Couples
9 review
Outstanding
Posted on Sep 29, 2023
Another great stay. Highly recommended!
Response from Property: Thank you for staying in our hotel. Welcome to our hotel again.
Geok Sim
Selected Comfy Room (2 beds)
Stayed in Oct 2023
Couples
5 review
Very Good
Posted on Oct 16, 2023
There is no razor shaver provided in the unless you request from the counter . We didn’t know about it and my husband has to buy one. I have feedback once checked out . Overall it is a very good hotel with all the necessities and near to MRT, 12 stops from Nanjing South Railway MRT Line 1. Going to the tourist attractions is very convenient and food and shopping are just around
Response from Property: Thank you for staying in our hotel. Welcome to our hotel again.
Ed from Texas
Selected Comfy Room (2 beds)
Stayed in Sep 2023
Solo travelers
20 review
Amazing
Posted on Nov 9, 2023
This is where you stay when you want to treat yourself right. "#11 of all 4-star hotels in Nanjing & I believe it. The super professional staff clearly doesn't believe in cutting corners, the place is emmaculate clean & the breakfast is fantastic. Once you enter the huge Phoenix mural behind the front desk & chandelier above will be testament to the quality of this hotel. The location is super convenient, not far from downtown or the subway. I oy stayed one night, but far and away my favorite hotel in Nanjing!
Response from Property: Thank you for staying in our hotel. Welcome to our hotel again.
Bruno Azevedo1
Selected Comfy Room (Double bed)
Stayed in Jun 2024
Family
13 review
Outstanding
Posted on Jun 10, 2024
Excellent place to stay!
Response from Property: Thank you for staying in our hotel. Welcome to our hotel again.
Mohamed Hagi Hassan
Selected Comfy Room (2 beds)
Stayed in Sep 2023
Business travelers
18 review
Outstanding
Posted on Oct 8, 2023
ONE OF THE BEST HOTELS I HAVE EVER STYED
Response from Property: Thank you for staying in our hotel. Welcome to our hotel again.
Raza N.
Selected Comfy Room (2 beds)
Stayed in Sep 2023
Business travelers
19 review
Outstanding
Posted on Oct 27, 2023
Nice hotel
Response from Property: Thank you for staying in our hotel. Welcome to our hotel again.
ὢ€i꧂
Selected Comfy Room (2 beds)
Stayed in Jan 2023
Family
25 review
Outstanding
Posted on Feb 25, 2023
设施：zhenxinbucuo
Response from Property: When the six flying flowers come into the house, sit and watch the green bamboos turn into green branches. Beautiful time, someone's eyes will accidentally meet. Thank you for this fate. We will cherish it even more and look forward to seeing you next time.
Guest User
Selected Comfy Room (Double bed)
Stayed in Jan 2022
Business travelers
2 review
Outstanding
Posted on Jan 2, 2022
Really good
Response from Property: Thank you for staying in our hotel. Welcome to our hotel again.
Luyangdongyuanyingfapuduyuchenguangmiaozhenjun
Featured Room (Double bed)
Stayed in Jul 2024
Solo travelers
3 review
Posted on Jul 3, 2024
Generally speaking, it is very average. The decoration of the room is seriously outdated. The mirror faces the bed. The bathtub is not cleaned. The front desk staff is slow to check in. After entering the store, I sat for a long time before someone came to receive me.
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ChensiweiSylvia
Featured Room (2 beds)
Stayed in Jun 2024
Friends
24 review
Outstanding
Posted on Jun 22, 2024
Facilities: Good
Sanitation: Good
Environment: Good
Service: Good
The location is excellent, very close to the subway station, and it is also convenient to take a taxi. They gave me a lot of bottles of water generously, but the projection sound could be louder!
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Guest User
Selected Comfy Room (2 beds)
Stayed in Jun 2024
Solo travelers
1 review
Amazing
Posted on Jun 15, 2024
The room is clean and hygienic, with complete facilities and a good environment. I didn't feel that the hotel was under renovation. The lobby reception and cleaning staff were very friendly. The hotel is located next to the Xuanwu Lake Scenic Area and the transportation is also very convenient
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Anonymous User
Featured Room (2 beds)
Stayed in Jun 2024
Couples
27 review
Outstanding
Posted on Jul 2, 2024
The hotel is in a good location, close to Xuanwumen subway station and surrounded by many shopping malls. When I checked in, the front desk said that the hotel was under renovation and there might be noise. Actually, I didn't hear any construction noise during my stay, only the sound of luggage being dragged in the corridor, which did not affect my rest.
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Guest User
Featured Room (2 beds)
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 9, 2024
Since we booked different rooms for the two days, the front desk upgraded our room for free. It was very clean and the cleaning lady was very nice. We bought a watermelon but couldn't eat it, so she even lent us a knife to cut the fruit.
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Anonymous User
Selected Comfy Room (2 beds)
Stayed in Jun 2024
Family
15 review
Posted on Jun 9, 2024
This is the first time I have encountered this problem after staying in a hotel for so long. I can only say that the four-star rating is overrated. The sound insulation is very poor. There was a loud noise coming from the next room at 12 o'clock in the middle of the night. At 6:30 in the morning, the knocking on the wall next door was clearly heard. The air conditioner in the room could not adjust the temperature. It would only keep cooling down. It was so cold in the middle of the night. The bed was hard and the mattress was very old-fashioned. Either change to a soft cushion or a quilt. I was really not used to it. There were also mosquitoes that bit my child and left several big lumps. I asked the front desk to send electric mosquito coils at more than 12 o'clock in the middle of the night. The breakfast was not as good as the picture. Overall, it was enough to eat, but it was unreasonable to charge two children the adult price. The lobby looked quite luxurious, but it was too superficial.
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Response from Property: Dear guest, thank you very much for staying at Phoenix Terrace Hotel and for giving us your pertinent opinion. Xiaofeng is an old four-star hotel. Since its opening, the decoration and items in some of our rooms are slightly outdated. In order to improve the experience of our guests, the rooms are currently being renovated. The hotel uses a central air-conditioning system, and the air volume can be adjusted. Breakfast charges have been stated in detail on the Ctrip platform. Children 1.3 meters and above will be charged full price, children between 1.1 meters and below 1.3 meters will be charged half price, and children below 1.1 meters will be free. We will not charge additional fees. Currently, Xiaofeng's breakfast includes 7 Chinese and Western cold dishes, 6 fruits, more than 10 fresh vegetable salads, snacks and sauces, 18 Chinese and Western snacks, and more than 10 Chinese and Western hot dishes. Three are made on site, freshly fried and grilled. Four Chinese dishes and several side dishes, and 6 drinks are provided. We are deeply sorry for the inconvenience caused to you as we did not give you a comfortable experience during your stay this time. We will work hard to improve the several comments and suggestions you have put forward. We also hope that after the hotel renovation is completed in the near future, we can provide you with better services.
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