The Originals City, Hôtel Novella, Nantes Centre Gare

This hotel is well located near the station. Generally, a clean room albeit on the small side. However, it is definitely not the room I booked, expected and shown in my booking. Suppose to be an "elegant room:, but far from it as van see from the photo. Staff ia very friendly. However, if the room is not what you booked it spoils the experience.

Could be better ! The darkness in the room wasn't total. Room are a little bit noisy. Globally nice situation in Nantes center and close to the railway station. Tramway and bus station are near the hotel.Please ask before if you have a car ; the hotel street can't be reach directly.

My wife and I started our Chris**as Market trip in Nantes, and we made the right choice by staying at this hotel. Very close to the castle, cathedral and other amenities of Nantes. Our room was clean, the bed was comfy and we had a nice continental brekkie the day after. Also, very close to the train station.

The hotel location is perfectly situated for all transport links and for walking to the main visitor attractions. This is a budget hotel but the room and continental breakfast were more than adequate for me although some couples may find the double rooms a little on the small side. I've read several reviews about the lack of hot water in the shower. I didn't have this issue but it was necessary to leave the hot water to run for about five minutes before it was piping hot. I would stay here again if I was visiting Nantes but I do have a couple of suggestions for the hotel on how it could improve the overall guest experience based on my mixed experience which I hope will be receive by the hotel in the spirit in which it is intended. (I attempted to leave comments on your website but it kept crashing.) Firstly, there was an inconsistent approach from the staff (the team) to me and, I observed, other guests. Two of the staff at reception and in the breakfast room were welcoming and chatty but two other members of the team in the same areas were not. Being ignored may be considered rude. My suggestion to the hotel would be to ask all staff to make eye contact, smile and say bon jour to all guests every time to ensure we feel welcomed and valued. Secondly, there was a small error on my check out bill which I didn't notice at the time. These things happen but it took me over week of chasing to resolve this. I had to email repeatedly as there was no timely response from the team which I think is poor customer service. This is in contrast to the almost immediate response I received when I emailed with details on my time of arrival. My suggestion to the hotel would be to activate an automated message during busier times so guests know their communications have been received and will be responded to within a specified timeframe.