Hawthorn Suites by Wyndham Hotels in Napa

We arrived at 3pm-ish. The girl who checked us in was super nice. our room was not ready, but she said she pre-checked us and our room would be ready by 4 check in time and they would text us once ready. She verified our phone # and all our information. I also verified that the room extras we paid $$$$ for would be set up and in our room upon checkin, She said yes, that is actually why our room was taking longer to be prepared, they had to clean it and then set everything up for us. This did not happen. It was 415 ( after the 4 check in time advertised and no text or call) we went to check in and the Manager on duty did the entire process all over again, when we asked about it he got snippy and proceeded to argue with us as to why. It was like he wanted the last word - he was young, so I imagine he had not been trained on customer service 101, don't argue with customers. When we got to the room, nothing was set up. So I went back down stairs and asked the same manager on duty and he said I do see that, but we don't set up stuff in dirty rooms. I re-explained what the other lady had told us,how it was a surprise for our kids which why we paid extra for it, and why we waited even after 4 to get checked it. He just said again, we dont set stuff up in dirty rooms. Which makes no sense. I could tell he was going to argue with me again, so I just looked at him, he called house keeping and asked them to deliver it. He was very snippy and rude. The sheets has spots on them, and there was hair in our tub, the mirror attached to the wall had a burn or something on both sides and was wrecked. It is located in an industrial business area, which is very deceiving from the online pictures. For the money per night I would not stay again. The only good part was the Crush bowling alley. The server was super nice and that was fun, normal bar food- nothing fantastic for the price. We tried to go to Blend coffee bar in the morning, outside they had advertised ” dragon fruit drink and green juice” my kids were so exited. I stood in line for like 15 mins, went to order dragon fruit juice, they were out, went to order green juice , they were out, asked if they had a breakfast burrito, they were out. Keep in mind this was like at 830 am in the morning, it was not late. Why did they have that sign up outside advertising everything they were out of!!!??? We ended up going to Starbucks. Also the brewery was closed. This was disappointing, should have been stated on their website.

All the pictures showed a fireplace in the room, our didn’t have that, also didn’t care for the never cleaning room, understand with Covid, but we’re there 5 days and never got room cleaned. Had to ask for towels twice and go get them from front desk. There was no pool nor hot tub but claim hot is in room, very hard to fit two people in there.

There was only one person to check people in. We waited and there was a queue as well. There was an unpleasant odour at reception like a stale or damp smell. There was no additional information given about property features like dining, coffee, spa, wine tastings or other activities. We arranged dinner and wine tasting outside of the resort. The rooms were clean and comfortable.

The room is small and crowded, barely enough for just living. The bedding and bathroom in the room are quite high-end. However, the service at the front desk was poor and not very friendly to Chinese people. When I checked in during a holiday in the United States, the waiter gave me a super bad room. The windows were full of equipment on the opposite floor, and it was impossible to open the curtains. When I asked to change rooms, the waiter's attitude was very bad.

We stayed in the hotel for a week when we came to Napa for our 50th anniversary and wasn’t disappointed! From the front desk personnel to the breakfast attendant, everyone was friendly and hospitable. We were in a king suite on the 3rd floor facing the pool area. We never experience any noise or disruption during our stay. Our room was clean and cleaning service was every 2 days. The gardens are just beautiful and there is outdoor seating to enjoy the gardens and weather. We couldn’t have selected a better place to stay, we were greeting every time we walked into the hotel by the front desk staff. We liked that the tub and toilet was separate from the sink area. I have 2 suggestions that would have made our stay perfect, to add a grab bar in each room that has a tub and to have coffee available all day in the lobby of the hotel. Even though we don’t need handicap facilities, it is nice to have a grab bar to help steady you as you step out of the tub. Coffee and tea is only offered during breakfast but it would be nice to have it out all day. We did have a small coffee unit in the room but it wasn’t as good or convenient to use as what was offered for breakfast. You are not in the heart of Napa but it wasn’t a long drive to get anywhere we needed to go.

Hotel service is very good, especially the uncle at the front desk, know that our family of three came from Boston, also helped us to upgrade, sent three breakfast coupons, the hotel has free bicycle rental service, and took a bicycle for ten minutes in the evening to go to town. It’s great to have a round of nice, and it’s very pleasant to drink around the stove at night, and there are yoga classes in the morning, very satisfied! 👨‍👩‍👧😄

This time I used Ctrip to book hotels during my trip in the United States. Compared with priceline, booking, and tripadviser, I found that Ctrip's offer is still quite competitive, and the information is basically accurate, including parking fees and whether you have to wait for food. I used to come back to review less frequently. I will refer to the user reviews here before booking this time. I feel that it is generally fair, so I also plan to take a moment to leave my personal feeling. Although subjective, I hope to have some reference. The experience of staying at Napa Winery Inn was very good. The service and meals were in line with expectations. There was a fire pit at the door and wine tasting every day. The hotel changed the wine marketer every 2 months.

I recently stayed at the White House Hotel in Napa Valley, and it was a blast. The hotel’s historic vibe and cozy decor perfectly compliment its chill vineyard setting, making it a great place to unwind. My room was nicely furnished and offered a comfy spot to relax with some nice views. The service was really top-notch; the staff were super friendly and helped out with local tips and stuff. The on-site restaurant had some good food, though I think the menu could have used a few more choices.The amenities, the pretty garden and comfy lounge areas, made the stay even better. If you’re after a laid-back getaway in Napa Valley, the White House is definitely worth checking out.

American standard motel, the hotel environment is good and convenient, breakfast is very good. Hotel facilities are quite old, there are many supermarkets around the hotel, quite big, very good. The parking lot is large, convenient and free.