Guest User
March 22, 2024
I don't usually write reviews but this time some strange, and in my opinion unacceptable, things occurred which deserve to be brought to the attention of Agoda (the portal through which I made the booking) and other future potential guests. I booked a room at a truly unbeatable price considering the strategic position and the photos (taken professionally, as in reality they did not reflect the state, at least, of my room in the slightest). On the day of check-in I go to the property address listed on Agoda and to my surprise I discover that the check-in procedure does not take place there, but 1.2 km away. This is not indicated in the slightest either on Agoda or on the building where I was supposed to stay. Having made this discovery, I then go to the address where the check-in procedure takes place, and it is here that 2 more unpleasant surprises await me. I point out that on Agoda it is not reported that the check-in is carried out elsewhere and I am told that it is Agoda's fault for not including this information, they reported it to Agoda. Then I was given a tablet with which to independently carry out the check-in procedure; I then begin to enter all the requested data, when at a certain point a final screen appears requesting a security deposit of €200; on Agoda it is reported that the structure requires a security deposit but it should be specified that the aforementioned deposit is €200, a truly disproportionate amount when compared to the quality of what is present in the room. Never, not even in Singapore, Tokyo or Dubai, in structures of a much higher standard and for a much greater number of nights, have I been asked for €200 as a security deposit. What's even more absurd is that they refuse to accept the security deposit in cash... I wonder, if a deposit is requested with the sole purpose of "covering" any damage to the room, why on earth shouldn't it be accepted in cash? ! The only answer I can think of is that the cash should be returned, immediately, upon check-out; something that maybe they don't want to do. In fact, reading the various reviews online (Google, Booking, Agoda, Tripadivor, etc.) one discovers that a myriad of guests, after contacting the facility dozens of times in vain, had to open a dispute regarding the customer service of the various bookings, agoda, etc. to be able to get your security deposit back after several months (deposit which should be returned within 14 days in case of payment by credit card and up to 30 days in case the same is made with debit or prepaid card; this is what reads from the tablet with which you check in). Had I read the reviews of other guests I would never have booked at this property. I then pay the security deposit of €200 by card and complete the check-in procedure
Original TextTranslation provided by Google