Suite CuoreNapoletano

Beware that this B&B is really an Airbnb/Vrbo type of place – no one is there to man the reception like a regular hotel or B&B. We booked this place as our flight was scheduled to arrive in Naples around 10 pm and we did not want the trouble of finding an Airbnb type of lodging which might be difficult to locate/get into in the middle of the night. The fact our stay includes breakfast every morning kind of assured us that it is a real B&B. What a mistake I made! A few days before our arrival at Suite Cuorenapoletano (SC), I emailed the place and inquired about our late arrival – if it would be any trouble. I was assured that there would not be any problem and they would send us “self-check-in” instructions. Fabrizio from SC did send us self-check-in instructions when I contacted them again through WhatsApp. Well, the instructions also showed that the breakfast included is at a nearby Café. The problem came when our flight from London to Naples got delayed a couple of hours due to bad weather. We sent a message to Fabrizio to notify him of our delayed arrival. The shock came when we arrived at Naples airport and turned on the phone: we were notified that the main gate to the building needed someone to buzz us in remotely and it would be too late to do that. We were told to stay near the airport, and they will reimburse us. It was already past midnight… we had no choice but frantically did Google searches and found a motel where someone actually answered the phone and had availability at that hour. However, it turned out the motel was in Casoria and it cost us 40 euros to get to. Long be hold, we finally started our stay at SC the next day for 3 nights and never saw any staff at the reception area. All communications were to Fabrizio through WhatsApp. He was responsive, and his management finally refunded us the cost of the motel stay after my several requests. Nevertheless, this forced change of plan brought stress and extra cab fee to us. We were also led to believe that they would reimburse us the missed overnight stay at SC, too, as they did not let us in. When we mentioned that we will include this problem in our review, Fabrizio threatened us that he will call ******* that “you are a guest with bad behavior, and I will ask for compensation at your expense”??

As advertised, this is not a hotel but a rooming house, where there are 5 suites in a common area of a building. The room itself was very nice, and the exterior door to the balcony was incredibly well insulated for sound. The interior walls were a bit thin with noise coming from adjacent rooms. The location is central to tourist spots, but the main street is very busy and noisy. The side street that the property is located on is a bit dark, and when we arrived after dark we walked right past the door as the signage could have been more prominent.

Nice, large room and convenient to the bus and train station.

The room was great. Very spacious. AC worked great. There were some free water bottles in the fridge. A big shower. The bed was comfortable. Wi-fi worked well. Elevator to bring up luggage. The only sour note was they said they offer luggage storage, but the storage is just out in the open in the lobby. You do need a key to get into the lobby, so only other guests can access it, but it is still a bit unnerving to leave all your luggage out in the open there.

Pleasantly surprised with this property. Spotlessly clean- very large and centrally located. Great for the price!