Napoli's Gold Hotel Reviews

We have to wait half an hour for the receptionist to let us in and check- in, the location is a bit tricky to find they must provide more instructions , it’s a clean place and also not too bad for the price . Breakfast is not exist and the photos on the website are not from the exact hotel .

The hotel is well suited in three city centre, surrounded with several buildings, supermarkets and subway stations although it's hard to find from the street. The girl who is working at the reception desk is more than friendly and helpful.

The hotel is a good choice for travelers planning a short stay in Naples.

The room was clean, spacious and comfortable. Breakfast was good too. In addition, the reception was flexible, such as arranging a taxi.

Everything as agreed! We are very satisfied with everything!!

We stayed for 1 night, all four us (including a 3 year okd and a 5 month old baby didn’t sleep well. I’m not sure if there were insects or something but in the morning we had rashes/insect bites on our skin, all of us. Anyway, good loc! 10mins walk frm train station

This was a really basic hotel right in the middle of the action. It was clean, comfortable, with a nice little continental breakfast thrown in. The staff were so helpful. It’s all you need for a city break when you are usually out more than you are in. Great value for money. It was a bit tricky to find. Look out for the Mele Pellicce sign outside the front. Thank you to all the lovely staff for your kindness and help. 🙏🏽💕💕💕

We stayed in this guest house 17-21 April 2023. We would very much recommend any traveller to stay here, the place is very clean and comfortable and we found it a great location. A lovely continental breakfast each morning with plenty choice and the hotel itself is very secure as it is on the first floor and you have 3 locked doors to get through before you get to your room. It's very near the train station and plenty places to eat nearby. Reception is not manned at night and we arrived at 8pm and the door was closed but when we rang the number on the door they came after about 5 minutes and checked us in. The bed was massive and very comfortable, we had a lovely balcony to look out, also free Wi-Fi, and a safe, TV and fridge in the room.

Slightly mixed opinion of Napoli’s gold hotel. It’s interesting to say the least. First, I’d like to say the room was immaculately clean and fairly modern with comfortable beds and a balcony. Air conditioning didn’t work but we just had our balcony door open for 30 mins before we went to sleep. The bathroom in the room was fine, although the shower was almost impossible to get to the correct temperature, 1mm either way was too hot or cold and the water drained really slowly. But overall the room was good. The reason for the 3.5 rating is the breakfast room. Pretty poor. The breakfast room is tiny and miserable to be entirely honest. And I know you can’t expect much from a continental breakfast but it was pretty sad. Also the staff didn’t speak English although claiming too, and of course this isn’t a reason to complain, it is in Italy, but they claim to speak English here. The staff certainly aren’t as pictured in suits and ties either….. The location is pretty good, just out the main part. The weird thing is the security on this hotel. 4 keys, one for the big wooden gate, one for the metal gate, one for the hotel door and one for the room. Wow. Remember to push the wooden gate when unlocking it else you’ll be staying outside! Although I don’t plan to return to Naples, there would be worse places to stay than to stay here again. It’s a 3 star hotel….

The signs of disorganisation started a few days before arrival. They kept on sending me emails in Italian about a problem with payment details and threatening to release the room. This despite the fact that our bill was to be paid at the hotel and not in advance. Then came the pestering for our arrival time. Strange as the whole concept of a hotel is that you turn up whenever you like (within reason, normally up to midnight). On the day of arrival we got another request for arrival time and within thirty minutes we replied 3-4pm. We duly arrived at 3.15pm and the hotel was closed. No reply at the front gate, no reply on the phone, no reply by email, no reply by sms. So the four of us waited in 32 degrees heat for a while with sweat sticking our clothes to our bodies. Then a French couple turned up and faced the same predicament with us. In the end we decided to go eat at a local restaurant. I sent a message for the hotel to contact us when they opened. No such message came and after further repeated attempts to contact the hotel by phone I started searching for alternative hotels online. Meanwhile my wife went back to the hotel to check in person. She found the receptionist showing up around 4.30 or so. No apologies, no compensation. But eventually we were able to check in. The room was as pictured, with good air conditioning and clean. It was difficult to get the shower to the desired temperature so I ended up having to take a warmer shower than wanted. The plugs in the sink and bidet didn’t retain water, while the plug in the bath couldn’t be opened to let the water out. The toilet seat was loose and kept slipping whenever anyone used the toilet. There is traffic noise due to the location on a busy road. Beds are firm. Breakfast was ok - baked goods, yoghurts, rolls, jam, eggs, salami - but no fruit and the coffee wasn’t great. I wouldn’t go back.

Hotel has good location very close to old town. Really nice rooms with balcony. Clean and spacious rooms. Breakfast also good. Staff very helpful. Stephan gave us good advice for dinner locations. We had rental car and Stephan parked our car for 25€.

Hotel on the first floor of a very nice building. The hotel is very clean, well cared for, reception always available 24 hours a day, very tasty breakfast with homemade cakes. My family and I felt very safe. I recommend it for those who have to travel with their family.

Dirty, power socket disconnected from the wall, bathroom full of dirt especially in the shower and window, window of the room overlooking the breakfast room. Never again. And they also called me this morning to ask me why I had given a negative review on booking and telling me that I had made a mistake in not raising the problem. And then who did I tell? That there was never anyone there? We even had to give the keys back to the lady who did the cleaning!!! Really bad. The mini bar without even a bottle of water....for 100 euros a night I thought better.

I highly recommend it, very clean, abundant typical Neapolitan breakfast, strategic location (very close to the "Duomo" metro stop), very friendly staff and always available for every need, excellent quality/price ratio