Hotel Villa Maria

Struttura romantica, graziosamente ristrutturata tenendo conto dello stile con cui nace, della Bella Epòque Personale gentilissimo ed accogliente Colazione x celiaci Grazie tornerò

I had booked a room for a concert that was to be held in the nearby Palapartenope. Unfortunately the concert was canceled the same morning as the event. Through the booking app I ask the structure for a date change because the concert had been practically rescheduled for the following week. I didn't get a response on the app so I called the facility, certain that I would find availability and understanding given the exceptional event. On the phone I received the answer (I quote verbatim): "We work for the money, we cannot move any date because, by keeping your room blocked, we have lost customers who would have booked for the Napoli match (on the same evening there was a Napoli match, shame that the structure is a 35 minute walk from the stadium so not exactly around the corner). Furthermore, it would have been different if he had booked directly by calling us and not via booking... in that case we would have made a change to the booking." Moral of the story: structures that work only for the money (for goodness sake, we all work to earn but there is a way and a way), they address customers in this way and want to exploit booking only for advertising but then they complain about the commissions to be paid pay they don't deserve to be frequented. Congratulations and thanks for your availability.

This hotel is a real disaster. The people at reception are friendly but the hotel is almost unsanitary (peeled tapestries, peeling paint, broken furniture, damaged doors, cracked sink, scaled taps... Everything is from another time! If we add to that the noise from the street day and night and the mini parking lot with very complicated accessibility I think I have pretty much described the place. We were supposed to stay 3 nights, we only spent one.

Hotel vecchio camere ricoperte di carta da parati che si stacca - impianto elettrico fatiscente con prese rotte e fili scoperti bagno con sanitari che si muovevano appoggiandosi. SCONSIGLIATO

Mrs. Rosaria is a kind and helpful person, like all the staff of the structure. breakfast with various choices. Clean room with air conditioning, and economic solution, excellent solution for visiting the city. excellent position

Dirty rooms, rusty taps, sheets with moth holes.. furniture that smells of mold.. no service.. a pleasant adventure for those who want to live a first-person horror movie experience.

In genere non lascio recensioni negative quando non sono soddisfatto, preferisco ignorare. Ma in questo caso voglio consigliare i proprietari dell'hotel, tra l'altro molto gentili, a impegnarsi di più per offrire un servizio migliore ai propri clienti. E' tutto approssimato, della serie: chissenefrega! Camera non proprio pulita. Odore di chiuso. Televisore non funzionante. Letto e cuscini scomodi. Scopino del water sporco. Doccia inutilizzabile. Alle 8.15 ci siamo dovuti svegliare (e scappare) perchè erano in corso lavori di ristrutturazione. Non vedo nella proprietà un impegno a garantire il massimo comfort ai propri clienti e questo è davvero un peccato!