The hotel oozed luxury from moment you stepped in; with its spacious lobby and high end art and furnishings. Its greatest amenities the rooftop bar and 2 Michelin star restaurant overlooking the Italian coast. A back drop of blue Mediterranean waters and mount Vesuvius coupled with fine dining. The rooms were immaculate, the beds comfortable and a pillow menu meant I could select my preferred type, all resulting in a peaceful nights sleep. However, the biggest asset of this hotel are its staff who make the guests feel special and welcome; dealing with any questions, queries or concerns with the utmost professionalism. We had a small issue at breakfast and noticed the drain cover in our shower was missing. Francesco and his team were quick to respond and addressed the matter promptly. I would like to express a sincere thanks to Francesco, Marco, Julie and Vincenzo for making the last few days of our Italian riviera trip for our tenth wedding anniversary so special. Truly exceptional customer service.