Let's start with the only positive thing: the bed, comfortable, warm and really restful. The rest, shocking, bordering on trauma. 1) check-in service (arrival time at 20.30, not at 2 in the morning) well organised, but very badly managed 2) breakfast, only from 8.30 to 10.30: if you want to have it earlier, you have to prepare it yourself, or worse, if you say you don't know whether to do it, then it won't be prepared for you (not for us, personally, but it happened to two other guests) 3) they take the money from the card without authorization after the first night (we stayed there two nights , and we had chosen with booking to pay directly at the place, therefore, as happens in all other places, you pay at check out) without asking for a document: my girlfriend is from Naples, they took her tourist tax, when they shouldn't have taken it! 4) room (Tokio) bordering on the ridiculous: desk destroyed in several parts, missing a blackout curtain that lets in light during the day (but also at night), the cartoons attached to the wall representing Tokyo which detached every 2 seconds (with the risk of them falling on your head while sleeping), no ventilation system in the bathroom, combined with the fact that a nauseating stench of sewage came out of the shower (maybe this isn't their fault, but I'd give it a check), heat not working (and it was cold, very cold in the room), coat hanger used only as decoration and not for real use 5) room cleaning service that ends at 11 (and it says inside the room), if you go out after that time, however, they guarantee you a change of towels: we go out at 11.02, for heaven's sake, so cleaning shouldn't be done (even if...) but what about a change of towels? Never received! After asking for explanations we were told: "we are sorry, if you want to take them yourself from the wardrobe outside the room" 6) non-existent final check out Paying 60 euros per night, some precautions towards the customer should be present regardless: in this place , they are completely missing!
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