Hotels Near Palazzo Berio in Naples

Poor communication from the start as the property was very hard to find. It is on the fifth floor of a very large apartment building and with just a very small sign on the door, which was locked and we had to figure out how to call up to the desk using the intercom for them to let us in. It would have been appreciated if they had shared those details with us prior to check-in to save us the time and anxiety of trying to find the place. Once we got in, the place was very old and run down. Did not feel welcoming at all. The room was the same and there was a terrible sulfur smell coming from somewhere in the bathroom. We then tried to take a shower and the water was at first scalding hot not matter where you turned the handle for the first few minutes, and then it was freezing cold for the rest of the time. Really not a great experience at all. We are not people who need a luxury hotel by any means, we simply look for a comfortable place to sleep and take a shower. This didn't provide either of those things for us. The only reason I didn't give it 1 star is that the man at the desk was helpful enough to call for a taxi for us in the morning and it was a decent location as we were coming from the ferry port that night and heading to the airport in the morning.

We stayed in this hotel for 4 nights during a visit to Naples. The location is very convenient, walking distance from the old city and next to the underground and train station. The building has been very tastefully refurbished, the rooms were clean and breakfast lovely. There is an amazing roof terrace to grab a drink or dine, with beautiful plants and a wonderful view! A special mention for the staff: everybody was attentive, friendly and helpful. We had a lovely stay and will come back if we have the chance.

The hotel is located in the centre of the city centre and is located in the centre of the city centre. The breakfast is made up of a piece of cookie (variate to choose and rich) and a coffee in a cafe in the shopping gallery that is next to. I score it with four stars because no one told us that the time of arrival was to be exact because there is no one and we arrived an hour later than we had calculated because transport from Rome was delayed. The boy who received us was not a pleasant thing, he swiftly deployed us and didn't even leave us the card to be presented for breakfast and that delayed us the next day.

We stayed at the hotel for four days in early July. This resulted in us leaving with the best impressions. There was a lot of politeness and friendliness among the staff. The room was exactly what we wanted and very clean. Our maids cleaned and tidied it every day. Clean towels were provided and bathroom accessories were promptly replaced. The breakfast was plentiful and varied. Location was perfect!!! We highly recommend it. We will definitely stay at this hotel again if we visit Naples again. Sophia and Sotiria from Greece

I’m not the type of traveller who usually goes for hotels, (outside of the pandemic I’m usually one for hostels), so perhaps this is why I disagree so strongly with the negative reviews here. The hotel isn’t in the best location, no, but outside of really late night (and I mean after 1am), it’s in a busy enough area that I didn’t have to worry, perhaps this would be different if you were a woman travelling alone, but it wasn’t a big problem for me. I would advise, as in all cities in the world, to try not to look like an obvious tourist and refrain from looking at google maps obviously on the street, but petty crime is just as much of a problem in other parts of the city and in my opinion much of the bad reputation surrounding this area comes from its high prevalence of ethnic minority Italians which is more based in racism than reality. My room had an interior view, which wasn’t great, and yes there were marks in the bathroom which had clearly been there some time. Despite all of this though, the hotel offers air con, a comfortable bed, and is very close to the train station which gives great access to Pompeii and Herculaneum. More than anything I was touched by just how kind the staff were, one girl in particular, Katia, was so incredibly kind and spoke amazing English, and she gave great tips about the area. In particular her advice was very useful, and it was lovely to have a friendly face in the city while travelling. Cleaning service was offered daily and plenty of towels were provided. I do see why people disagree with the three star rating, but for the price the hotel is more than sufficient and offers a good standard of accommodation.

Close location to the main train station, however room was completely different to what I booked and to the pictures online so be warned. Paid for a single room and got a huge circle bed? Staff do not seem interested in talking and often ignore or barely speak. Expected to hand keys to reception every time you leave which seemed odd and a slight security risk if you have valuable items. Also check out is 10am.

We had a wonderful one night stay, the front desk staff was amazing! For the cleanliness and friendliness I would stay again in a heart beat! We loved the Asian restaurant next door, pizza place across the way not so much. The complimentary breakfast at the hotel was great and the workers were so friendly and helpful there too. The bed was a little firm and pillows a little flat but slept like a baby still.

We stayed one night at the Grand Hotel Serapide. Excellent service and we were deeply impressed by the view from our hotel room. The hotel is state of the art, clean, comfortable and brand new. Sergio, one man for everything was outstanding. Concierge, manger at the reception and speaks excellent English. When we are back to Naples we will book the Grand Hotel Serpide again. We can highly recommend this place. Kind regards Klaus & Lamija