Paulo C
September 3, 2024
I had the worst experience ever. When we arrived, we had to wait more than four hours for our room. While waiting, a lady at the library café offered us tea and coffee. We sat down and waited for over an hour. She chose the tea flavors and served the drinks in paper to-go cups, without providing any further service. We assumed these were complimentary welcome drinks. However, the manager needed the table and kicked us out of the library. As we were leaving, a lady shouted, "Your check," which amounted to over $80 for four teas and two black coffees. This was outrageous. The next morning, our room lost power for over five hours, and the water was coming out dirty. Even after the power was restored, the water remained dirty for more than two hours, preventing us from taking a bath. We had to wash our faces and brush our teeth with bottled water, as if we were staying in a hotel in the middle of a jungle. Additionally, I had specifically mentioned that there would be two people staying in the room, but it was only prepared for one. When we requested another robe, slippers, water, and towel on the first night, a very rude lady from guest services replied, "We don't have any robes; we will deliver it in the morning," and hung up on me while I was still speaking. The rest of the requested items arrived two hours later, which was unbelievable. Every morning of our stay, we were woken up at 7 a.m. by an extremely annoying sound. When we asked about it, the response was, "Oh yes, that's the electric plant. It's normal," instead of offering an apology or a solution. My dad and siblings were staying in two different rooms, and they experienced the same issues, along with additional instances of extremely poor service. Aside from the bad service and terrible experience at the hotel, the restaurants were EXTREMELY expensive. I have never in my life paid $12 for a black coffee or $6 for a single egg. If you go, I highly recommend eating outside the hotel or buying groceries and beverages to keep in your room. In summary, I will never return to this hotel. I would rather spend the money renting an apartment or a catamaran.