Regenta Arie Lagoon Negombo Reviews

Visited here as a party of four travelling around Sri Lanka, this being the first stop for only one night. Hotel could have some tlc applied but was quite impressive. We had a huge room, open air bathroom with an enormous bath. Air con worked well and the bed was comfortable. The restaurant was clean, modern and the buffet food included with kit half board was varied and on the whole very good. So why only a mark of three? On checkout it took 20 minutes to leave. Yes we had a bar and restaurant drinks bill. But why 20 minutes when we signed those bills the night before? Why reprogram a computer to print a bill. Surely hotels can learn from Hilton with their speedy checkout (2 mins). So having experienced this you look back on what else is wrong with the hotel…. Few seating areas, and with a massive marquee being constructed the couple overlooking the lagoon were inaccessible. It has two bars, neither were open in the afternoon for any drink, and neither had any tables outside even though one is by the pool, which had 6 or so sunbeds in shallow water but nowhere lease to sit (or lie). When the pool bar was opened with 5 tables erected it took 3 attempts to get our order right (but we accept language barriers can be an issue) so we were concerned that we may be charged twice for a large water we reordered that didn’t come initially. The same for a Lion beer that had to be chased. This is why we wanted detail on the invoice. Like other reviews I feel staff were in training and perhaps we weee off season, but I couldn’t really recommend this hotel the a longer stay. A shame because it was a decent effort at luxury.