We were exited to go on holiday here, As our friend's we were travelling with, Had a great experience in 2016. Upon our arrival We had been told we would have cold flannels and a welcome drink. This wasn't provided. Once we had booked in, We were shown to our room by a lady. Not a bell boy, So I had to carry the suit cases up to the first floor room. On first viewing the room looked fine. Upon further inspection the room was grubby, The shower room was grubby as was the toilet area. We were expecting the beds to have clean sheets at least every other day? Being described as a 5star premium Flag ship hotel? Over our two week period we had the sheets replaced once. Not to standard. We had a pillow with marks on which I photographed on different days. The toilet didn't always flush, No water and no shower facility at times. Not acceptable. We were with a group of friends who all experienced the same problems. Our friends who organised the holiday, Booked the restaurants on numerous occasions. We were looking forward to the Italian restaurant, On our friend's previous visit in 2016, He had freshly made pizzas, So we ordered pizzas. They came out and very quickly realised these were frozen pizzas heated up, Not much topping and the base was thick and not cooked properly inside. Terrible. On other visits, to this restaurant we had alternative food which was good, Albeit they never had full selection available on the already small menu. Jamaican Restaurant. The food was good, They never had full selection of food on already small menu. The food was good what we had available. Asian Restaurant. On our first visit, We were not given plates for the starters. This was bizarre. The lights all went out in restaurant for a couple of minutes, Then the fire alarm went off for about three minutes, Everyone was leaving when the fire alarm stopped. The food was again good, But full menu was not available. Buffet Bar, Some days was good other days not so. Over all the food experience wasn't good enough for a 5star premium hotel. Pool and decking area. The main pool looked fine. We didn't go in there though. The decking is an absolute disgrace, Holes and damaged decking every where. The main pool bar. My wife likes cocktails, The Dirty Banana cocktail, There were no bananas to make the cocktail they used Banana liquor for the drink. Not fresh fruit as expected. Block 2, Pool Bar, For five days we couldn't order cocktails as the ice crusher wasn't working. This was the bar by our friends swim up rooms. They also didn't have fresh fruit for the cocktails. The bar staff were good and apologetic when we complained about the no fresh fruit for cocktails. My wife and friends joined in on Pool aerobics, Keep fit. Upon grabbing the side of the pool her fingers were black from the dirt on the tiles. Totally unacceptable. The break feast was a good selection and fresh omelettes were made every day with a good choice of fillings. The only let down on the breakfast was they