Couples Swept Away

Beautiful resort. Nice choice of restaurants. Fitness side was great (lap pool, aquafit etc.). Water activities are poor because there is always something unavailable, missing etc...(one windsurf board only, two hobbie cats though there are 4 etc.).he staff is not so friendly and quite lazy. Dive team on the contrary is superb.

If it wasn’t for one thing this hotel would get five stars. So I will go with the really bad negative first. My BF is Jamaican, he drove out one morning and the lady on the security said she had to search his car, he questioned if she said it was policy to search guests cars!!!! So next day I asked her she lied to my face and again told me it was policy but funnily enough didn’t search when I was in the car! So I asked to streak to the manager, and asked if policy to search guests cars, response absolutely not! Only people working at hotel. I thought this was the case as I have never had my car searched in the thousands of hotels I’ve stayed at! My BF had told the lady on security he was a guest and she still insisted! This is so so bad and to be lied to my face by the lady to just disgusting! I told the hotel this needed seriously addressing! Also a repeat guests and first time stayed one of ladies on reception was so rude when I asked if I could change rooms due to noise of construction. Again I was being polite but her response was not folk. So now for the positives. We are repeat guests there, this was last time we stayed. The ocean view superior rooms are amazing, rustic feel, beautiful views, don’t bother upgrading to suites in main building, they overlook pool, are old, go for the beach front rooms, I’ve stayed in both. Food is amazing, we stayed over Chris**as and there Chris**as Eve Gala just wow. Good entertainment. And repeat guests dinners are also amazing love that night. Beach is amazing and proximity to everything. I love this hotel, just a few things with some of the staff that are rude needs addressing as such a bad experience with my BF.

This very relaxing vacation we had planned for over two years. We were NOT disappointed from the moment we stepped off the transfer bus. We were greeted with cool towels and island punch rum. The staff were accommodating and very pleasant to work with. We had a hiccup with our reservation and it was quickly rectified with no hassles. The main dining room has the most delicious choices for all three meals of the day. The room...OMG perfect! An oversized balcony with patio furniture, the bathrooms were large and clean. Plenty of closet space and storage. We were footsteps from the beach and there were plenty of water sports complimentary of the resort. We had hot sun the entire seven days and lounged at the beach every day. Booze cruise WAS THE BEST! We will be returning, don't have an exact date but it definitely will be another time we will be back.

Fantastic trip! Grounds are beautiful, food was wonderful, staff couldn't be more accommodating. Alot of options for food, only 2 places require reservations. Beaches/water are some of the nicest we have seen. We will be back again!

Excellent

This was our first all inclusive vacation. It met all of our expectations and more. The resort was beautiful. The staff were friendly and very hospitable. There was the option to schedule many fun things offered or just lay back and relax. There was something for everyone. We will be back to visit.

The resort was beautiful and very well maintained. Food was excellent and beyond. The staff were very very friendly and attentive. If we had a minor issue it was handled swiftly. Couldn’t have had a better experience!

I would rate Couples Swept Away more than five stars if I could. I just had my wedding there on April 19, and we had 27 guests attend. Every SINGLE person in our group LOVED their experience. The resort was beyond clean, the staff was top tier (so friendly, helpful, accommodating), the food was amazing, as well as the amenities. If you've seen a complaint about this resort, do not let it stop you from staying here, because that person had to be extremely picky lol. This was truly the trip of a lifetime. If you're thinking about having a wedding here - PLEASE DO!!! Rochelle and Destin - our onsite wedding coordinators - made our wedding an absolute fairytale. 10/10 on wedding services, staff, beautiful rooms, beautiful grounds, things to do, etc.

This was our 4th time to this resort and there were not very many recognizable faces as the time before. The customer service had dropped off tremendously; most of the staff seemed to act as if they didn't even want to be there. There were many of the staff that wouldn't even smile or make I contact when interacting with us. There were several of the staff that were very friendly and memorable. Shania and Kayla with the activities were the best. After the first meeting the had remembered all 12 of the names in our group and went out of their way to seek to us. RJ was also a great employee.