Couples Negril where shall I start, let us begin with the so called Couples lounge located at Montego Bay arrivals, we both are not beer drinkers therefore we asked for a rum punch we was basically told that we only have Red *****e on tap but if we ask a certain member and look after them by way of providing a tip then this request would be available. The journey from the airport was horrendous in fact so bad on the return we arranged a private flight. On arrival at the hotel the reception seemed nice a bit dull and lacked atmosphere. We then received our welcome pack and taken to our suite. The suite looked satisfactory until we ran the bath tap and both bathroom sinks, bath and shower to discover that dark brown stained water was coming out of the supply, we ran the water for around 20 minutes to see if any change took place and had to use the bathroom glass provided to test the water, the colour was very cloudy looking when we left the room to inform the reception of the issue, maintenance were due to look at the problem that evening nobody ever arrived. By the morning the issue was somehow resolved but returned again within a few days, again I contacted reception on the third phone call to them finally they sent a man with a racket in his back pocket to fiddle around with the taps and tell me that this shade of water is normal please see pic attached I really don't think anyone considers this normal. Water of this kind is a red flag and contains serious health concern. In room dining experience appalling let's say the option of the so called Club Sandwich was not available so we resorted to the cheeseburger can only be described as cardboard in a bun and tasteless. We were under the impression that the alcohol that was included were PREMIUM brands not the case, the rum punch for example is premixed and stored in a plastic bottle and way too sweet and far too strong, the drink quality is very poor and very difficult to enjoy. Fizzy drinks available were all the pumps which did not taste anything like coke. Food quality was unacceptable and should never be served to guests at a so called 5 star resort, the choice was limited and tasteless and without a doubt made me unwell with an upset stomach. All restaurants are labelled with the same poor choice and quality with very limited variety, to add insult to injury the so called lobster Friday should of been named Iceland Friday the lobsters were proven to be frozen by the rubbery texture of meat. The hotel grounds and gardens are kept nice, the hotel could do with an update little old and worn in places, The beach was beautiful I would say thats what sells the hotel. The floats on the sun-beds are a great idea but could do with replacing some are torn and dirty looking. The entertainment was average, the piano bar was very tacky and smelt of damp and the windows were filthy. I also found that we were tipping everyone surely spending £6000 should have been sufficient. We could go on