Guest User
October 4, 2021
We stay here when we have the opportunity to visit the family in Neiva, usually for 2 weeks at a time. Due to Covid, this has been the first time in 2 years. Good stuff was the room and incredible housekeeping staff. Food and beverage staff was also great, though I miss the days when they had a chef. New a/c in the room was not as good as the old ones, perhaps undersized. Hot water was great in the mornings but not so good in the afternoon. What I really missed was the daily greetings from the front desk and related service. 99% of the time they were buried in their computers (or phones) and did not acknowledge us as we came and went. This was the only thing that prevented me from giving them 5 of 5. I’ve just retired as an executive with Four Seasons, Hilton, and Omni Hotels, so I’m a little picky. FRONT DESK, pick up your heads and connect with your guests!