The hotel itself is nice with a beautiful view and a beachfront location. The problem begins with the service and this is where the drama begins and this is an understatement for the entire staff - only 3 employees (I mean reception staff in bars and restaurants) I can say that they work conscientiously and that they approach their work with commitment, the rest I pretend that I don't understand what they are saying, I have to ask them for something several times and they can still be "******" because they are talking to another employee about the match on TV or they simply don't want to serve the customer and do it with great pain as if punishment, with a face that "says" he doesn't want to do anything and doesn't care about us (to put it very mildly). I could understand if they had a lot of work and were tired (I used to work in customer service and I know how stressful it sometimes is) But in this case it's like this I'm going to get towels for the swimming pool I go to the window, say good morning, I want two towels and give them the employee receives two cards for towels. The employee looks away from the phone and looks at me, then continues looking at the phone. I still want towels and this time he gives me towels without taking my eyes off the phone! The service at the reception at night (10:20 p.m.) was beyond words, the worst I have ever encountered and I am quite understanding, whereas during the day I was very satisfied with the reception staff. As for the food, it's hard to say, it's a matter of taste, generally average, although I found some tasty meals myself, but the problem is with time, it's better to be there at the beginning, e.g. if breakfast is from 07:30 to 10:00, if you come at 9, they add something else, but that's it is what other customers didn't want, it's the same with lunch and dinner, so we eat "leftovers" maybe a bit harsh, but I had this feeling a few times when I got up "late" or came back from a trip. I have no major reservations about cleanliness, except when it comes to the beach, but here it is different. So I can recommend the hotel itself, but when it comes to service, you have to have patience and nerves. However, if someone counts on fully professional staff and pays attention to it as well as their nerves, I do not recommend this hotel, especially since it is not the cheapest hotel. I hope I helped. Best regards
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